Lead Technical Trainer and Technology Learning PM

Experience: 12-15 Years

Location: Bangalore (BLR)

Work model: Hybrid (3 days in office)

Role Summary

Trianz is seeking an experienced Lead Technical Trainer to spearhead our learning ecosystem across partner education, customer training, and internal technology learning. This strategic role combines learning product management with hands-on training delivery for Trianz products. The ideal candidate will be a self-starter with strong technology acumen, capable of quickly mastering our product suite while building scalable learning solutions supporting our globalization agenda.

Key Responsibilities:

Learning Product Management

• Partner with Engineering and Services teams to design certifications and learning modules for Trianz products

• Design automation solutions including chatbots and rule-based systems for go-to-market strategy

• Build robust vendor networks and conduct buy-vs-build analyses for scaling requirements

• Create multilingual documentation portals and global Partnercast delivery

Product & Feature Training Delivery

• Conduct live product and feature training sessions for Partners and Customers globally

• Collaborate with Partner Enablement and Sales Enablement teams to align training with business objectives

• Design technical onboarding programs, certification paths, and competency assessments

• Create engaging training content across eLearning, microlearning, virtual labs, and instructor-led sessions

Internal Technology Learning Leadership

• Partner with leadership to create technology learning ecosystems for employees

• Design technical roadmaps for campus hires focusing on accelerated time-to-productivity

• Manage teams of client partners and instructional designers with clear KPIs

• Implement innovative learning strategies: gamification, simulations, microlearning

• Build global training partner networks and community platforms

• Design analytics solutions providing learning performance insights and ROI

Required Skills

Core Expertise

• 12-15 years mandatory experience in B2B product companies (SaaS, cloud technology, enterprise software)

• Self-starter with strong technology acumen - ability to quickly master Trianz products and associated technologies

• Executive partnership skills - connect with senior leadership and proactively anticipate learning requirements

• Senior client engagement - manage high-stakes relationships and conduct C-level presentations

Technical Proficiency

• AWS Cloud Certification Required - Solutions Architect, Cloud Practitioner, or Developer Associate

• Expert proficiency in authoring tools: Articulate Storyline 360, Rise 360, Adobe Captivate, Camtasia

• Advanced LMS experience ex: Moodle, Cornerstone OnDemand, Docebo)

• AI-powered learning solutions: chatbots, automated content generation, personalized learning

Strategic & Operational

• Robust vendor network management with buy-vs-build expertise for scaling

• Advanced Agile/Scrum project management and cross-functional coordination

• Team leadership experience managing client partners and instructional designers

• Strong analytics skills with executive reporting capabilities

Preferred Qualifications

• Bachelor's/Master's in Instructional Design, Educational Technology, or related field

• Industry certifications: CPTD, APTD, ATD, PMP, AWS/Google Cloud Training Partner

• Experience conducting product training for external partners and customers

• Global program leadership across multiple geographies

Success Metrics

• Business Impact: >85% partner certification rates, reduced time-to-productivity, enhanced customer satisfaction

• Training Excellence: High-engagement product/feature training sessions with strong adoption

• Innovation: AI-enhanced learning solutions and emerging technology integration

• Team Performance: >90% retention with clear career progression

• Operational: On-time delivery with >4.5/5 stakeholder satisfaction

What Makes This Role Unique

This position combines strategic learning product management with hands-on training delivery. You'll directly impact business growth through product training while building scalable learning solutions. The role offers technology expertise, people leadership, and client engagement opportunities to establish yourself as a learning innovation leader.