CUX Designer

About us

Skit.ai is the leading conversational Voice AI platform in the accounts and receivables (ARM) industry, enabling collection agencies to streamline and accelerate revenue recovery. Skit.ai's Compliant, Configurable, and Easy-to-deploy Conversational Voice AI platform is enabling enterprises to automate nearly one million consumer conversations weekly.

Skit.ai has been awarded several awards and recognitions, including Stevie Gold Winner 2023 for Most Innovative Company by The International Business Awards, Disruptive Technology of the Year 2022 by CCW, and Gold Globee CEO Awards 2022.

Job Title : CUX Designer (US Market)

Location : Bangalore (100% Onsite)

Work Type : Fulltime

Shift Hours : 1:00 pm - 10:00 pm IST

Responsibilities:

• Understand Customers and their end users through research and analysis.
• Conceptualise and create user journey workflows for voice bots.
• Write required conversation pieces for voice bots to cover all user scenarios.
• Collaborate with multiple functions and own the user experience of the voice bots.
• For Sr.Designers, Collab with CUX teammates and mentoring/guiding/review responsibilities

Requirements:

• Should have a knack for customer faced writing, research and implementation.
• Should be able to put themselves in the shoes of the end users while designing (UXknowledge is a plus).
• Good awareness of AI at user level / preliminary ML level will be preferred.
• Confident and can take ownership of their work.
• Demonstrating professional attitude to work and work environment.
• Good communicator within the team and in front of the customers as well.

Experience:

• For designers, fresh graduates with internship experience in content / copy / UX / AI canwork well.
• For Sr. Designers, people with 2 to 4 years of experience in copy / UX / AI / AI content related roles would be good.

Privacy Note:

Applicant and Candidate Privacy Policy

This policy explains:

• What information we collect during our application and recruitment process and why we collect it;
• How we use that information; and
• How to access and update that information.

Types of information we collect

This policy covers the information you share with Skit (Cyllid Technologies Pvt. Ltd.) during the application or recruitment process including:

• Your name, address, email address, telephone number and other contact information;
• Your resume or CV, cover letter, previous and/or relevant work experience or other experience, education, transcripts, or other information you provide to us in support of an application and/or the application and recruitment process;
• Information from interviews and phone-screenings you may have, if any;
• Details of the type of employment you are or may be looking for, current and/or desired salary and other terms relating to compensation and benefits packages, willingness to relocate, or other job preferences;
• Details of how you heard about the position you are applying for;
• Reference information and/or information received from background checks (where applicable), including information provided by third parties;
• Information about your educational and professional background from publicly available sources, including online, that we believe is relevant to your application or a potential future application (e.g. your LinkedIn profile); and/or
• Information related to any assessment you may take as part of the interview screening process.

How we use information we collect

Your information will be used by Skit for the purposes of carrying out its application and recruitment process which includes:

• Assessing your skills, qualifications and interests against our career opportunities;
• Verifying your information and carrying out reference checks and/or conducting background checks (where applicable) if you are offered a job;
• Communications with you about the recruitment process and/or your application(s), including, in appropriate cases, informing you of other potential career opportunities at Skit;
• Creating and/or submitting reports as required under any local laws and/or regulations, where applicable;
• Making improvements to Skit's application and/or recruitment process including improving diversity in recruitment practices;
• Proactively conducting research about your educational and professional background and skills and contacting you if we think you would be suitable for a role with us.