Senior Quality Assurance Manager
1 day ago
Key Responsibilities:- Lead and oversee a large team of Tier 3 support agents to ensure productivity and compliance are maintained at high levels.- Define key performance indicators (KPIs), service level agreements (SLAs), and quality benchmarks to drive operational excellence.- Conduct regular team reviews, provide coaching, and conduct performance assessments to uphold superior service standards.Trust & Safety Compliance & Policy Enforcement:- Supervise the review and enforcement of E-commerce - Marketplace Store policies to ensure compliance standards are met.- Manage escalations and high-risk cases, collaborating with policy, legal, and product teams for resolutions.- Identify trends in policy violations, fraud detection, and abuse prevention, implementing risk mitigation strategies.Operational Excellence & Process Improvement:- Spearhead continuous process enhancements to boost efficiency and accuracy in case handling.- Introduce automation and workflow improvements to optimize support operations.- Work with Quality, Training, and Product teams to enhance support frameworks collaboratively.Stakeholder & Client Management:- Serve as a primary point of contact between internal stakeholders, policy teams, and external partners.- Communicate operational updates, trends, and process enhancements to senior leadership.- Ensure alignment with global Trust & Safety strategies and compliance standards.Reporting & Analytics:- Monitor and analyze operational metrics, policy compliance trends, and agent performance.- Provide weekly/monthly reports offering insights on Trust & Safety enforcement impact.- Utilize data-driven decision-making to elevate service delivery and policy enforcement.Contact Lipika-
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Senior Quality Assurance Engineer
6 days ago
hyderabad, India SEO Stack Full timeCompany Description SEO Stack is a powerful big data tool designed to help digital marketers and SEOs, both freelance and in-house, drive stronger organic growth and ROI. With full Google Search Console functionality, the stand-alone app is infused with AI to track changes and their impacts. By combining big data with AI, users can implement website changes...
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Senior Quality Assurance Engineer
5 days ago
Hyderabad, India SEO Stack Full timeCompany Description SEO Stack is a powerful big data tool designed to help digital marketers and SEOs, both freelance and in-house, drive stronger organic growth and ROI. With full Google Search Console functionality, the stand-alone app is infused with AI to track changes and their impacts. By combining big data with AI, users can implement website changes...
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Senior Quality Assurance Engineer
4 days ago
Hyderabad, India SEO Stack Full timeCompany Description SEO Stack is a powerful big data tool designed to help digital marketers and SEOs, both freelance and in-house, drive stronger organic growth and ROI. With full Google Search Console functionality, the stand-alone app is infused with AI to track changes and their impacts. By combining big data with AI, users can implement website changes...
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Senior Quality Assurance Engineer
5 days ago
Hyderabad, India SEO Stack Full timeCompany Description SEO Stack is a powerful big data tool designed to help digital marketers and SEOs, both freelance and in-house, drive stronger organic growth and ROI. With full Google Search Console functionality, the stand-alone app is infused with AI to track changes and their impacts. By combining big data with AI, users can implement website changes...
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Senior Quality Assurance Engineer
4 days ago
Hyderabad, India SEO Stack Full timeCompany Description SEO Stack is a powerful big data tool designed to help digital marketers and SEOs, both freelance and in-house, drive stronger organic growth and ROI. With full Google Search Console functionality, the stand-alone app is infused with AI to track changes and their impacts. By combining big data with AI, users can implement website changes...
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Senior Quality Assurance Engineer
3 days ago
hyderabad, India SEO Stack Full timeCompany Description SEO Stack is a powerful big data tool designed to help digital marketers and SEOs, both freelance and in-house, drive stronger organic growth and ROI. With full Google Search Console functionality, the stand-alone app is infused with AI to track changes and their impacts. By combining big data with AI, users can implement website changes...
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Senior Quality Assurance Engineer
6 days ago
Hyderabad, India SEO Stack Full timeCompany DescriptionSEO Stack is a powerful big data tool designed to help digital marketers and SEOs, both freelance and in-house, drive stronger organic growth and ROI. With full Google Search Console functionality, the stand-alone app is infused with AI to track changes and their impacts. By combining big data with AI, users can implement website changes...
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Senior Quality Assurance Engineer
1 day ago
Hyderabad, India SEO Stack Full timeCompany DescriptionSEO Stack is a powerful big data tool designed to help digital marketers and SEOs, both freelance and in-house, drive stronger organic growth and ROI. With full Google Search Console functionality, the stand-alone app is infused with AI to track changes and their impacts. By combining big data with AI, users can implement website changes...
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Senior Quality Assurance Engineer
5 days ago
Hyderabad, India SEO Stack Full timeCompany DescriptionSEO Stack is a powerful big data tool designed to help digital marketers and SEOs, both freelance and in-house, drive stronger organic growth and ROI. With full Google Search Console functionality, the stand-alone app is infused with AI to track changes and their impacts. By combining big data with AI, users can implement website changes...
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Senior Quality Assurance Engineer
2 days ago
Hyderabad, India SEO Stack Full timeCompany DescriptionSEO Stack is a powerful big data tool designed to help digital marketers and SEOs, both freelance and in-house, drive stronger organic growth and ROI. With full Google Search Console functionality, the stand-alone app is infused with AI to track changes and their impacts. By combining big data with AI, users can implement website changes...
