Clinic Manager

24 hours ago


Mumbai, India Skinfiniti Aesthetic skin and laser clinic, Khar, Mumbai Full time

Company DescriptionSkínfinitii Aesthetic Skin & Laser Clinic is a highly reputed centre known for its ethical dermatology, evidence-based aesthetic treatments, and excellent patient care. The clinic maintains stringent quality standards, uses advanced US-FDA–approved technologies, and follows a patient-centric approach throughout consultations and procedures. Their team is well-trained, meticulous, and committed to delivering safe, natural-looking results. Skínfinitii is widely appreciated for its professionalism, clinical expertise, transparent communication, and consistent outcomes across medical and cosmetic dermatology serviceRole DescriptionThis is a full-time, on-site role for a Clinic Manager at Skinfiniti Aesthetic skin and laser clinic located in Khar, Mumbai. The Clinic Manager will oversee daily operations, manage clinic staff, develop and implement operational policies, and ensure the highest standards of customer service. Responsibilities include maintaining budgets, coordinating with healthcare providers, organizing staff training sessions, and ensuring smooth communication between staff and patients to deliver efficient service and care.1. Clinic Operations & Administration Ensure smooth daily functioning of the clinicOversee appointment scheduling, patient flow, and waiting time managementMaintain inventory of consumables, injectables, lasers, dermatoscopes, and skincare productsCoordinate equipment maintenance and ensure compliance with safety protocolsManage billing, invoicing, and cash handling with accuracy and transparency2. Patient Experience & Service Quality Welcome patients, address concerns, and ensure a seamless experienceMaintain high standards of hygiene, privacy, and comfortEnsure proper counselling is provided pre- and post-treatmentMonitor feedback and implement improvements to enhance patient satisfaction3. Staff Coordination & HR Supervise front-desk executives, therapists, nurses, and support staffTrain new staff in SOPs, etiquette, and patient handlingPrepare staff rosters, manage attendance, and ensure disciplineFoster a positive, motivated, and professional work environment4. Support to Doctors Assist dermatologists with operational needs during proceduresEnsure treatment rooms are ready with required instruments and consumablesCoordinate with doctors to optimise treatment plans and follow-up schedules5. Compliance, SOPs & Documentation Ensure adherence to clinic SOPs, sterilization protocols, and safety standardsMaintain accurate patient records and ensure confidentialityOversee consent forms, pre-procedure documentation, and treatment notesEnsure compliance with biomedical waste management rules and regulatory guidelines6. Marketing & Business Growth Coordinate social media content, before–after pictures, and patient success storiesManage promotional campaigns, events, and collaborationsTrack monthly targets, revenue performance, and service growth metricsRecommend improvements based on patient demand and service trends7. Problem Solving & Crisis Handling Resolve patient complaints professionally and promptlyHandle staff-related conflicts or workflow disruptionsEnsure continuity of operations during emergencies or high patient loadsSkills Required Excellent communication and interpersonal skillsStrong leadership and team managementKnowledge of dermatology/aesthetic clinic procedures (preferable)Organisational skills and multitasking abilityProfessional conduct, empathy, and patient-centric mindset


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