Microsoft D365 Customer Engagement

2 days ago

bangalore, India Nexer Group Full time

Job Summary: We are seeking a highly skilled and experienced Microsoft Dynamics 365 Customer Engagement (CE) Architect to lead the design and implementation of end-to-end solutions across Sales, Customer Service, Marketing, and related modules. The ideal candidate will serve as a strategic advisor, technical leader, and solution architect, ensuring scalable, secure, and high-performing Dynamics 365 CE deployments aligned with business objectives. Key Responsibilities: Lead the architectural design and implementation of Microsoft Dynamics 365 CE solutions. Translate business requirements into scalable technical designs leveraging Dynamics 365 CE, Power Platform, Azure, and Microsoft ecosystem. Provide technical leadership and mentorship to development teams and consultants. Collaborate with stakeholders to define solution roadmaps, integration strategies, and data architecture. Ensure alignment with enterprise architecture, security, and governance standards. Oversee customization, configuration, plugin development, and integrations with external systems. Support pre-sales efforts including solution demos, estimations, and technical proposals. Stay current with Microsoft CE product updates, roadmap, and best practices. Required Qualifications: 8+ years of experience in IT with at least 5 years focused on Dynamics 365 CE (Sales, Customer Service, Marketing, Field Service). Proven experience in leading end-to-end implementations of Dynamics 365 CE. Strong understanding of Microsoft Power Platform (Power Apps, Power Automate, Power BI). Experience with Azure services, API integrations, and DevOps tools. Proficient in customization (JavaScript, C#, Plugins, Workflows) and configuration. Strong knowledge of data modeling, security, and role-based access. Microsoft Certifications (e.g., Dynamics 365 Solution Architect Expert) preferred. Preferred Skills: Experience in industry-specific CE solutions (e.g., Financial Services, Healthcare, Retail). Familiarity with Agile/Scrum methodologies. Excellent communication and stakeholder management skills. Experience with migration from legacy CRM systems to Dynamics 365 CE.

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