Customer Success Manager

3 hours ago

bangalore, India Scrut Automation Full time
Job Description: Customer Success Manager - APAC
Role Details
Position: Customer Success Manager
Location: Bangalore
Shift timings : 10am- 7pm IST
About SCRUT Automation
Scrut Automation is an information security and compliance monitoring platform, aimed at helping small and medium cloud-native enterprises develop and maintain a robust security posture, and comply with various infosec standards such as SOC 2, ISO 27001, GDPR, and the like with ease. With the help of the Scrut platform, customers reduce their manual effort for security and compliance tasks by 70%, and build real-time visibility of their security posture.
Founded by IIT/ISB/McKinsey alumni, the founding team has over 15 years of combined Infosec experience. Scrut is built out of India for the world, with customers across India, APAC, North America, Europe and the Middle East. Scrut is backed by Lightspeed Ventures, MassMutual Ventures and Endiya Partners, along with prominent angels from the global SaaS community.
Overview of the Job Profile
Business/ Customer Success Analyst will play a key role in driving Customer Success by nurturing customers in our rapidly growing business. The mission of Scrut Automation's Customer Success team is to transform our customer's compliance journey.
Responsibilities
● Own Customer Life Cycle & Account Management – from Sales Handover, Oversee & Ensure smooth on-boarding, Consistent Engagement with(MBRs and QBRs) building a Relationship of Trust & Transparency
● Onboard customers with Integration support and drive adoption of the product
● Represent the voice of the customer and influence the product development roadmap
● Empathise with every aspect of the customer experience, putting customer's needs first
● Rely heavily on data and analytics to identify customers at risk and engage proactively to mitigate churn risk
● Track programs to move towards Perfect 10 (10 on a scale of 10 in customer satisfaction) and to establish new capability
● Become a product expert on Scrut Automation and how our platform can be used to improve security posture through our standard offerings (SOC2, ISO27001, PCI DSS, HIPAA, CCPA and GDPR)
Requirements
● Bachelor's degree in Business, Operations Management or a related field.
● Have 2-4 years of experience in Customer Success or Account Management at a SaaS company
● Have experience in the cybersecurity or compliance industry
● Have clear and thoughtful communication skills, with a strong critical thinking ability
● Problem-solving ability and customer-centric outlook
● Be comfortable with talking through technical concepts with a technical audience
● Have a keen ability to multitask
● Have an outstanding work ethic and know when/how to ask for help when you need it
Why should this job excite you?
● Opportunity to make an early impact on one of the most promising, high-growth SaaS startups in India
● A high-performing action-oriented team
● Immense exposure to the founders and the leadership
● Opportunity to shape the future of B2B SaaS Customer Success with YOUR innovative ideas
● The competitive compensation package, benefits, and employee-friendly work culture
Note: Due to a high volume of applications, only the shortlisted candidates will be contacted by the HR team. We appreciate your interest and effort.

  • Customer Success Manager

    3 weeks ago

    Bangalore, India Borneo Full time

    Role Overview: Borneo is seeking a dynamic and results-driven Customer Success Manager (CSM) to join our team. As a CSM, you will be the trusted advisor and advocate for our customers, ensuring they achieve their desired outcomes and derive maximum value from our products or services. This role requires a balance of strategic thinking,...

  • Customer Success Manager

    2 days ago

    bangalore, India Simpliwork Full time

    Department Customer SuccessDesignation Manager – Customer Success ManagerLocation BangaloreReporting To COOThe customer Success Manager (CSM) will onboard, and engage with the assigned clients, focus on driving value to the customer and deliver an impactful engagement. He/ she will build relationships with key stakeholders, act as an escalation point for...

  • Customer Success Manager

    2 days ago

    bangalore, India Simpliwork Full time

    Department Customer Success Designation Manager – Customer Success Manager Location Bangalore Reporting To COO The customer Success Manager (CSM) will onboard, and engage with the assigned clients, focus on driving value to the customer and deliver an impactful engagement. He/ she will build relationships with key stakeholders, act as an escalation...

  • Customer Success Manager

    3 weeks ago

    bangalore, India Torry Harris Integration Solutions Full time

    About Torry Harris: Torry Harris Business Solutions is a renowned leader in integration-led digital enablement and transformation. We are specialized IT service and digital product providers, having worked for over twenty-five years in the integration space towards enhancing digital connectivity. Our Digital Products combined with our core...

  • Customer Success Manager

    7 days ago

    bangalore, India Saas Labs US Inc. Full time

    Customer Success Management is a role that is defined in various ways in the industry, but at its core, it is all about making the customers successful and making them realize the value of the services we offer. A good Customer Success Manager must have a thirst for knowledge, the ability to learn quickly, easily grasp new software applications, and act as a...

  • Customer Success Manager

    3 weeks ago

    Bangalore, India AppViewX Full time

    Enterprise Customer Success Manager - Americas Region Who we are and What we do? AppViewX is trusted by the world’s leading organizations to reduce risk, ensure compliance, and increase visibility through automated certificate lifecycle management. At AppViewX, you will get to work with our AVX ONE platform that provides complete certificate lifecycle...

  • Customer Success Manager

    2 weeks ago

    Bangalore, India HireQuotient Full time

    Job Description: About Us: HireQuotient is an AI-first SaaS company focused on reimagining how people hire globally. We have started solving for US-based companies, and currently have clients all across the world. Role Description: We are looking for a full-time, dedicated Customer Success Manager to join our team in our Bengaluru office. In this...

  • Customer Success Manager

    6 days ago

    bangalore, India Singular Full time

    Singular is the next-gen attribution and marketing analytics platform, giving marketers actionable insights from previously siloed data. By collecting, aggregating, and normalizing upper-funnel campaign marketing data from thousands of channels and connecting it to lower-funnel attribution data, marketers can measure ROI from every touchpoint across all...

  • Customer Success Manager

    7 days ago

    bangalore, India Ennoventure Technologies Pvt. Ltd. Full time

    Job DescriptionAt Ennoventure, we are redefining the fight against counterfeit goods with our groundbreaking technology. Backed by key investors like Fenice Investment Group and Tanglin Venture Partners, we are ready to embark on the next phase of our journey.Our aim? To build a world where authenticity reigns, ensuring every product and experience is...

  • Customer Success Manager

    2 weeks ago

    bangalore, India Murf AI Full time

    At Murf AI, we're simplifying multimedia creation by harnessing the power of artificial intelligence. Our platform empowers users to craft high-quality voiceovers effortlessly, without the need for recording equipment. Some interesting facts about Murf AI: ● Customers in 100+ countries ● 8Mn+ registered users ● 6X growth in revenue in the last 12...

  • Customer Success Manager

    7 days ago

    bangalore, India Ennoventure Technologies Pvt. Ltd. Full time

    At Ennoventure, we are redefining the fight against counterfeit goods with our groundbreaking technology. Backed by key investors like Fenice Investment Group and Tanglin Venture Partners, we are ready to embark on the next phase of our journey.Our aim? To build a world where authenticity reigns, ensuring every product and experience is genuine. Here,...

  • Customer Success Manager

    6 days ago

    Bangalore Urban, India Simpliwork Full time

    Department Customer SuccessDesignation Manager – Customer Success ManagerLocation BangaloreReporting To COOThe customer Success Manager (CSM) will onboard, and engage with the assigned clients, focus on driving value to the customer and deliver an impactful engagement. He/ she will build relationships with key stakeholders, act as an escalation point for...

  • Customer Success Manager

    6 days ago

    Bangalore Urban, India Simpliwork Full time

    Department Customer SuccessDesignation Manager – Customer Success ManagerLocation BangaloreReporting To COOThe customer Success Manager (CSM) will onboard, and engage with the assigned clients, focus on driving value to the customer and deliver an impactful engagement. He/ she will build relationships with key stakeholders, act as an escalation point for...

  • Customer Success Manager

    3 weeks ago

    bangalore, India HireQuotient Full time

    Job Description: About Us: HireQuotient is an AI-first SaaS company focused on reimagining how people hire globally. We have started solving for US-based companies, and currently have clients all across the world. Role Description: We are looking for a full-time, dedicated Customer Success Manager to join our team in our Bengaluru office. In this role,...

  • Customer Success Manager

    6 days ago

    Bangalore Urban, India Graphy Inc. Full time

    Job Overview:We are seeking a highly motivatedCustomer Success Managerto join our team. As a Customer Success Manager, you will be responsible for managing and nurturing our customer relationships. You will serve as the primary point of contact for our customers, ensuring that they receive the best possible experience with our products and...

  • Customer Success Manager

    6 days ago

    Bangalore Urban, India Graphy Inc. Full time

    Job Overview:We are seeking a highly motivatedCustomer Success Managerto join our team. As a Customer Success Manager, you will be responsible for managing and nurturing our customer relationships. You will serve as the primary point of contact for our customers, ensuring that they receive the best possible experience with our products and...

  • Customer Success Manager

    6 days ago

    Bangalore Urban, India Simpliwork Full time

    Department Customer Success Designation Manager – Customer Success Manager Location Bangalore Reporting To COO The customer Success Manager (CSM) will onboard, and engage with the assigned clients, focus on driving value to the customer and deliver an impactful engagement. He/ she will build relationships with key stakeholders, act as an escalation...

  • Customer Success Manager

    6 days ago

    Bangalore Urban, India Simpliwork Full time

    Department Customer SuccessDesignation Manager – Customer Success ManagerLocation BangaloreReporting To COOThe customer Success Manager (CSM) will onboard, and engage with the assigned clients, focus on driving value to the customer and deliver an impactful engagement. He/ she will build relationships with key stakeholders, act as an escalation point for...

  • Customer Success Manager

    6 days ago

    Bangalore Urban, India Simpliwork Full time

    Department Customer Success Designation Manager – Customer Success Manager Location Bangalore Reporting To COO The customer Success Manager (CSM) will onboard, and engage with the assigned clients, focus on driving value to the customer and deliver an impactful engagement. He/ she will build relationships with key stakeholders, act as an escalation...

  • Manager - Customer Success - IT

    6 days ago

    Bangalore Division, India Kwan Ventures Full time

    Manager - Customer Success - US/ EMEA (Europe Shift) Role Overview:As a Customer Success Manager (CSM), you will be the primary point of contact for our customers, responsible for driving adoption, ensuring satisfaction, and delivering measurable business outcomes. You will build strong relationships, understand customer needs, and proactively address...