Redwood Software | Support Engineer

1 week ago


bangalore, India Redwood Software Full time

Important: We have been made aware that individuals are posing as Redwood recruiters in an attempt to deceive candidates into sharing personal information. Redwood employees will only contact you from an “@redwood.com” email domain. If you have questions or suspect an email is fraudulent, please contact us at


OUR MISSION


At Redwood Software we unleash human potential. We empower our customers with lights-out automation for their mission-critical business processes.


Redwood Software is the leader in full stack automation for mission-critical business processes. With the first SaaS-based composable automation platform specifically built for ERP, we believe in the transformative power of automation. Our unparalleled solutions empower organizations to orchestrate, manage and monitor their workflows across any application, service or server – in the cloud or on premise – with confidence and control.


CORE VALUES


One Team. One Redwood

Make Your Own Weather

Obsess over Customer Success

Work the Problem

Be Curious

Own the Outcome

Respect Each Other


YOUR IMPACT


We are looking for highly motivated individuals to join our Technical Support department and be part of an energetic team that assists our customers in a timely, accurate, and friendly manner with their questions about our products.


As many of our customers are administrators, administrator level knowledge of Windows OS (UNIX knowledge is a plus) is required for the Technical Support Engineer position. The successful candidate will also have excellent interpersonal communications skills, be even tempered and project a positive, customer-focused attitude.


  • Manage customer cases in a timely and transparent fashion
  • Document customer interactions (Zendesk)
  • Assist with managing customer relationships
  • Follow the technical support processes
  • Adhere to Service Level Agreements
  • Assist other team members with troubleshooting
  • Escalate issues to Level 3 Support engineers following the established guidelines
  • Participate in Technical Support Meetings
  • Lead internal projects to improve the team performance


YOUR EXPERIENCE


  • 3+ years of IT Consulting or IT Administrator experience in a customer or application-facing support role
  • Experience troubleshooting and solving complex technical problems
  • Strong written and verbal communication skills with technical topics
  • Experience with Linux & Windows at an admin level
  • Experience with Database engines
  • Advanced knowledge of Networking
  • Ability to understand and augment code in Java or other object-oriented design language
  • Experience and understanding of API usage, including REST and SOAP
  • Knowledge of communication protocols, including HTTP, FTP, and SSH
  • Excellent time management and task management skills
  • Experience or an understanding of SaaS solutions & integrations
  • Knowledge of one or more Cloud providers (AWS, Azure, GCP, etc.)
  • Demonstrate accountability to own the cases & tasks until a solution is reached.
  • Knowledge of ERP products is a plus ( e.g. SAP)



This is an excellent opportunity to find and grow within your chosen IT career path. As your skill sets and experience grow so will your opportunities within the team (Level 3 Support Engineer - Guru) and within the company, as you work closely with Development & Engineering and Customer Success.


*Please note, this is a contractor role through our Agency of Record



  • bangalore, India Redwood Software Full time

    Important: We have been made aware that individuals are posing as Redwood recruiters in an attempt to deceive candidates into sharing personal information. Redwood employees will only contact you from an “@redwood.com” email domain. If you have questions or suspect an email is fraudulent, please contact us at OUR MISSIONAt Redwood Software we unleash...


  • bangalore, India Redwood Software Full time

    Important: We have been made aware that individuals are posing as Redwood recruiters in an attempt to deceive candidates into sharing personal information. Redwood employees will only contact you from an “@redwood.com” email domain. If you have questions or suspect an email is fraudulent, please contact us at .OUR MISSIONAt Redwood Software we unleash...


  • bangalore, India Redwood Software Full time

    Important: We have been made aware that individuals are posing as Redwood recruiters in an attempt to deceive candidates into sharing personal information. Redwood employees will only contact you from an “@redwood.com” email domain. If you have questions or suspect an email is fraudulent, please contact us at recruitment@redwood.com.OUR MISSIONAt Redwood...

  • Support engineer

    1 week ago


    Bangalore, India Redwood Software Full time

    Important: We have been made aware that individuals are posing as Redwood recruiters in an attempt to deceive candidates into sharing personal information. Redwood employees will only contact you from an “@redwood.com” email domain. If you have questions or suspect an email is fraudulent, please contact us at . OUR MISSION At Redwood Software...

  • Support Engineer

    1 week ago


    Bangalore, India Redwood Software Full time

    Important: We have been made aware that individuals are posing as Redwood recruiters in an attempt to deceive candidates into sharing personal information. Redwood employees will only contact you from an “@redwood.com” email domain. If you have questions or suspect an email is fraudulent, please contact us at . OUR MISSION At Redwood...


  • Bangalore, India Guidewire Software Full time

    Guidewire's development team is looking for a smart, proactive, and results-oriented to Senior Software Engineer build elegant solutions for the property & casualty insurance industry complex business domain and make our industry leading products even better. The team is looking for an enthusiastic engineer who is passionate about building high quality...


  • bangalore, India Guidewire Software Full time

    Guidewire's development team is looking for a smart, proactive, and results-oriented to Senior Software Engineer build elegant solutions for the property & casualty insurance industry complex business domain and make our industry leading products even better. The team is looking for an enthusiastic engineer who is passionate about building high quality...


  • Bangalore, India Guidewire Software Full time

    Guidewire's development team is looking for a smart, proactive, and results-oriented to Senior Software Engineer build elegant solutions for the property & casualty insurance industry complex business domain and make our industry leading products even better. The team is looking for an enthusiastic engineer who is passionate about building high quality...


  • bangalore, India Guidewire Software Full time

    Guidewire's development team is looking for a smart, proactive, and results-oriented to Software Engineer III build elegant solutions for the property & casualty insurance industr complex business domain and make our industrleading products even better. The team is looking for an enthusiastic engineer who is passionate about building highquality software...

  • Software engineer iii

    2 weeks ago


    Bangalore, India Guidewire Software Full time

    Guidewire's development team is looking for a smart, proactive, and results-oriented to Software Engineer III build elegant solutions for the property & casualty insurance industr complex business domain and make our industrleading products even better. The team is looking for an enthusiastic engineer who is passionate about building highquality software...


  • bangalore, India Guidewire Software Full time

    Guidewire's development team is looking for a smart, proactive, and results-oriented to Software Engineer III build elegant solutions for the property & casualty insurance industr complex business domain and make our industrleading products even better. The team is looking for an enthusiastic engineer who is passionate about building highquality software...


  • bangalore, India Guidewire Software Full time

    Guidewire's development team is looking for a smart, proactive, and results-oriented to Software Engineer III build elegant solutions for the property & casualty insurance industr complex business domain and make our industrleading products even better. The team is looking for an enthusiastic engineer who is passionate about building highquality software...


  • bangalore, India Guidewire Software Full time

    Guidewire's development team is looking for a smart, proactive, and results-oriented to Software Engineer III build elegant solutions for the property & casualty insurance industr complex business domain and make our industrleading products even better. The team is looking for an enthusiastic engineer who is passionate about building highquality software...


  • bangalore, India Guidewire Software Full time

    Guidewire's development team is looking for a smart, proactive, and results-oriented to Software Engineer III build elegant solutions for the property & casualty insurance industr complex business domain and make our industrleading products even better. The team is looking for an enthusiastic engineer who is passionate about building highquality software...

  • Software Engineer III

    2 weeks ago


    Bangalore, India Guidewire Software Full time

    Guidewire's development team is looking for a smart, proactive, and results-oriented to Software Engineer III build elegant solutions for the property & casualty insurance industr complex business domain and make our industrleading products even better. The team is looking for an enthusiastic engineer who is passionate about building highquality...


  • bangalore, India Guidewire Software Full time

    Guidewire's development team is looking for a smart, proactive, and results-oriented Senior Software Full stack Engineer to build elegant solutions for the property & casualty insurance industry's complex business domain and make our industry-leading products even better. The team is looking for an enthusiastic engineer who is passionate about building...


  • bangalore, India Guidewire Software Full time

    Guidewire is searching for a who is passionate about Technical Lead Engineer all things data, from polishing data under the hood to visualizing complex data sets in mind blowing ways. You will help architect our next generation of data analytics and visualization tools to help insurance companies glean actionable insights into their operational...


  • bangalore, India Guidewire Software Full time

    Guidewire is searching for a who is passionate about Technical Lead Engineer all things data, from polishing data under the hood to visualizing complex data sets in mind blowing ways. You will help architect our next generation of data analytics and visualization tools to help insurance companies glean actionable insights into their operational performance....


  • bangalore, India Guidewire Software Full time

    Guidewire is searching for a who is passionate about Technical Lead Engineer all things data, from polishing data under the hood to visualizing complex data sets in mind blowing ways. You will help architect our next generation of data analytics and visualization tools to help insurance companies glean actionable insights into their operational...


  • Bangalore, India Guidewire Software Full time

    Guidewire's development team is looking for a smart, proactive, and results-oriented Senior Software Full stack Engineer to build elegant solutions for the property & casualty insurance industry's complex business domain and make our industry-leading products even better. The team is looking for an enthusiastic engineer who is passionate about...