Store Manager

15 hours ago

Chennai, India Artifex HR Private Limited Full time

Job Title: Store Manager

Artifex HR is hiring for a luxury silk saree brand in Chennai.

Job Description:

We are seeking a highly motivated and experienced Store Manager to oversee our prestigious luxury handcrafted brand store. As the Store Manager, you will be responsible for providing exceptional customer service, driving sales, managing the store operations, and leading a team of passionate sales associates. Your primary goal will be to maintain the brand image, increase profitability, and create a memorable shopping experience for our discerning clientele.

Responsibilities:

1. Sales and Customer Service:

 Ensuring that every customer receives a personalized and exceptional shopping experience.

 Develop strategies to achieve sales targets and drive revenue growth while maintaining the integrity of the brand.

 Train and motivate the sales team to deliver excellent customer service and product knowledge.

2. Store Operations:

 Oversee all aspects of store operations, including inventory management, visual merchandising, and maintaining store cleanliness and organization.

 Ensure compliance with company policies, procedures, and security standards to safeguard the store & assets.

 Analyze sales data and customer feedback to identify areas of improvement and implement effective solutions.

3. Team Management:

 Recruit, train, and on board new sales associates, fostering a positive and professional work environment.

 Provide ongoing coaching, feedback, and performance evaluations to enhance the team & skills and productivity.

 Foster a strong sense of teamwork and cooperation among the store staff.

4. Brand Representation:

 Uphold the brands image and values, ensuring that the store ambiance and displays reflect the luxury and craftsmanship associated with the brand.

 Act as a brand ambassador, representing the company at events and engaging with VIP clients when required.

5. Marketing and Promotions:

 Collaborate with the marketing team to plan and execute sales promotions, events, and seasonal campaigns.

 Utilize digital marketing tools and social media platforms to increase brand awareness and drive foot traffic to the store.

Qualifications:

 Bachelor's degree in Business Administration, Retail Management, or a related field (preferred).

 Proven experience as a Store Manager or Assistant Store Manager in a luxury retail environment, preferably with handcrafted products.

 In-depth understanding of luxury retail trends, customer behavior, and market dynamics.

 Exceptional leadership and interpersonal skills, with the ability to inspire and motivate a team.

 Excellent communication skills and the ability to interact with high-profile clients.

 Flexibility to work weekends, holidays, and extended hours as required in a retail setting.

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