Community Manager

Role : Community ManagerJob Location: HyderabadWork Timings: 10-7pmWorking Days: 5 Days per weekRole OverviewAs a Community Manager for the Academy product, you’ll be the driving force behind student motivation and engagement. You’ll design and execute online engagement initiatives, build a strong digital community culture, and ensure learners stay active and inspired throughout their journey.Key Responsibilities1. Community Engagement & Experience- Develop and execute strategies to increase community engagement and participation across various online platforms, including social media, forums, and other relevant channels.- Initiate and participate in discussions, responding to comments, messages, and inquiries promptly and thoughtfully.- Design and execute engagement activities like learning challenges, discussions, polls, and shoutouts to drive active participation.- Recognize milestones such as certifications, project completions, and long learning streaks, and celebrate them publicly.- Foster a sense of belonging and camaraderie among community members by creating and curating valuable and relevant content.2. Communication, Content & Coordination- Plan and manage community communication across WhatsApp, Email and other digital channels.- Create engaging content like announcements, updates, nudges, and spotlight posts tailored to the learner journey.- Script short-form video content (30–60 sec reels, announcement videos, highlights) and collaborate with design/video teams for execution.- Collaborate cross-functionally with:- Customer Success (CS) to get insights on active/inactive learners and plan re-engagement strategies.- Design & Creative teams to develop posters, infographics, and social media assets.- Tech & Product teams to explore new in-platform engagement features, notification ideas, and automation flows.- Marketing to align tone, visual style, and student stories with the overall brand direction.- Maintain a content calendar to ensure timely rollouts of community updates and campaigns.3. Engagement Campaigns & Re-engagement- Ideate, plan, and run digital campaigns (AMAs, contests, Q&As, coding challenges, or themed challenges).- Design re-engagement workflows to revive inactive users through creative communication and incentives.- Continuously test new formats like gamification, streak-based challenges, feedback loops, and reward systems.4. Events & Live Activities- Plan and promote online events like webinars, workshops, community talks, and live sessions.- Drive event engagement with pre-buzz content, live interactions, and post-event highlights or reels.- Coordinate with community ambassadors to amplify event visibility and foster peer-led participation.5. Insights & Reporting- Track engagement metrics (active users, participation rates, retention, campaign ROI).- Share actionable insights and recommendations with leadership and other teams.- Use data to identify engagement drop-offs and develop strategies for improvement.Preferred Skills & Experience- 1–2 years of experience in community management, digital engagement, or student success roles- Strong passion for and understanding of community building, social dynamics, and online engagement.- Strong written and verbal communication skills.- Creative thinker with the ability to script, brief, and collaborate on digital/video content.- Ability to empathize, listen, and engage with a diverse range of community members.- Strong coordination skills across Product, Tech, Design, CS, and Marketing teams.- Comfortable working with design tools and community platforms ( WhatsApp, Canva, CRM dashboards, etc.).- Self-starter with excellent project management and multi-tasking ability.- Knowledge of the industry and market trends related to NxtWave's products or services (if applicable) is a plus.Bonus Points If You Have- Prior experience building or managing an online learner or student community.- Understanding of engagement analytics and campaign optimization.- A knack for creating viral or relatable student-facing content (memes, reels, success stories, etc.).- Experience driving cross-team projects or community-led initiatives.