Project Manager

21 hours ago

Bangalore, India Denave Full time

This role will oversee end-to-end Project Management and operations for Computer Hardware (Laptop/Desktop) business via Inbound/Outbound/Chat Inside Sales. This role requires expertise in Telesales, ensuring seamless execution and continuous process enhancements to drive sales outcomes.

Role & Responsibilities:

  • Manage Inbound, Outbound & Chat processes for Inside Sales, ensuring efficiency and performance.
  • Lead and mentor a team of Inside Sales Representatives, driving productivity and engagement.
  • Conduct call listening, team coaching, and triangulation calls to enhance service quality.
  • Manage sales pipeline and drive ROI, ensuring alignment with business objectives.
  • Coordinate with internal teams (Training, HR, Tech, etc.) for seamless operations.
  • Conduct weekly cadence meetings with internal and external stakeholders.
  • Ensure partner engagement & management for business growth.
  • Define and track daily, weekly, and monthly targets for the team.
  • Own P&L responsibility for the program, ensuring profitability and efficiency.
  • Continuously enhance processes and strategies for improved sales performance.

Required Experience & Skills:

  • Industry Experience: Proven track record in sales management, telesales, or contact centre leadership in the computer hardware industry.
  • Minimum 10+ years of experience where 7+ years of experience into BPO industry and has managed b2b inside sales process.
  • Leadership & Motivation: Ability to train, inspire, and drive Inside Sales teams to achieve targets.
  • Customer Service Excellence: Strong focus on client satisfaction and relationship management.
  • Communication: Fluent in English & Hindi, with excellent interpersonal skills.
  • Technical Knowledge: Solid understanding of Laptop/Desktop products & solutions.

Qualifications

  • Bachelor's Degree or equivalent experience
  • Strong business acumen in project planning and management
  • Strong verbal, written, and organizational skills

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