Technical support engineer

1 day ago

Bengaluru, India Licious Full time

About the Role :We are looking for a technically sound and process-driven Technical Support Engineer who can handle L0–L1 troubleshooting, automate recurring issues, and bridge the gap between support and engineering. You’ll be responsible for first-line diagnostics, log analysis, and escalating critical issues with clear context.Key Responsibilities :- Provide L0 and L1 support for internal and external systems, tools, and platforms.- Perform first-level debugging through logs, databases, and monitoring dashboards.- Analyze system and application logs to identify root causes of issues.- Automate repetitive support tasks using scripts (Bash, Python, Shell, Power Shell).- Create and maintain support playbooks and runbooks.- Handle ticket triaging and escalate to engineering or Dev Ops teams with proper diagnostics.- Work closely with QA, Infra, and Product teams to validate fixes and assist in deployment support.- Manage access requests, basic configuration changes, and environment validations.- Proactively monitor alerts and take preventive actions before issues impact business.Required Skills :- 2–5 years in technical support, application support, or system operations roles.- Strong hands-on knowledge of Linux/Unix and CLI tools.- Experience with writing and maintaining basic scripts (Bash, Python, Shell).- Working knowledge of system monitoring tools (e.g., Grafana, Kibana, Cloud Watch, Prometheus).- Understanding of REST APIs, HTTP error codes, and debugging tools like Postman or curl.- SQL proficiency to query logs and verify data issues.- Comfortable with log analysis using ELK stack or similar tools.- Familiarity with ticketing systems like JIRA, Zendesk, or Freshdesk.Bonus Skills :- Experience supporting microservices or distributed systems.- Awareness of CI/CD pipelines and basic deployment concepts.- Knowledge of containerized environments (Docker, Kubernetes).- Experience in working with cloud environments (AWS, GCP, Azure).

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