Associate Manager- Quality Analyst
1 week ago
To lead the execution of sales audit projects and mentor a team of Sales Quality Analysts, ensuring the meticulous application of quality standards and contributing key insights to the development of our AI-powered auditing platform. We are looking for a highly skilled and detail-oriented Associate Manager - Sales Quality to join our team. This role is a perfect blend of hands-on auditing and emerging leadership. You will be responsible for leading end-to-end audit projects, ensuring the highest standards of accuracy and rigor. Concurrently, you will serve as a team lead, guiding junior analysts, providing them with constructive feedback, and ensuring the team's daily, weekly, and monthly audit targets are met. You will be a key contributor to our strategic goals, leveraging your deep-dive insights to help train and refine our revolutionary AI auditing tool. Project Leadership: Take ownership of end-to-end sales audit projects. This includes developing audit plans, overseeing the execution of call audits, and ensuring timely delivery of high-quality reports. Team Guidance & Mentorship: Act as a mentor and direct point of contact for a small team of Sales Quality Analysts. Provide hands-on training, feedback, and support to ensure their professional growth and development. Meticulous Call Auditing: Meticulously listen to and audit a significant volume of recorded sales calls, maintaining the gold standard for quality and compliance. Stakeholder & Product Collaboration: Act as the primary liaison between the Sales Quality team and key stakeholders, including Sales Leadership and Product Management. Translate quality insights into clear requirements and feedback for the AI tool's development. Operational Excellence: Ensure the efficient and accurate execution of the team's daily, weekly, and monthly audit targets. Drive the transition from a manual to a semi-automated, AI-supervised auditing process. Data-Driven Insights: Analyze audit data and scores to identify trends, pinpoint areas for agent improvement, and provide strategic insights to the Manager. Provide structured feedback, real-world examples, and nuanced insights to help train and refine the AI auditing tool. Contribute to the continuous refinement of the quality scorecard and auditing framework to ensure it aligns with evolving business goals. 2+ years of experience in a sales/pre-sales quality assurance, contact center quality auditing, or a similar role. ~ Proven experience in a team lead or senior analyst role, with a track record of mentoring junior team members. ~ Working Days: 6 (Sunday Off) Work Mode: Work-from-Office, Hyderabad Compensation: An official partner of the National Skill Development Corporation (NSDC) and a World Economic Forum Technology Pioneer (2024), our mission is to bridge the gap between education and employability. Our programs equip youth—many of them first-generation graduates—with industry-relevant technical skills and a job-ready portfolio. To date, NxtWave has learners across 35 states and Union Territories with alumni hired by 2,000+ companies, including Google, Amazon, Nvidia, Goldman Sachs, Oracle, and Deloitte, delivering tangible hiring outcomes. You’ll be working at the intersection of process assurance and excellence in the Founders Office, with direct visibility into how the organisation is scaling. This role is not only about analysing risks and processes, but also about shaping how a fast-growing edtech company builds robust, compliant and scalable systems while continuing to innovate.
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Associate Manager- Quality Analyst
2 weeks ago
Hyderabad, India NxtWave Full timeRole Purpose: To lead the execution of sales audit projects and mentor a team of Sales Quality Analysts, ensuring the meticulous application of quality standards and contributing key insights to the development of our AI-powered auditing platform.About the Role: We are looking for a highly skilled and detail-oriented Associate Manager - Sales Quality to join...
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Associate Manager- Quality Analyst
2 weeks ago
Hyderabad, India NxtWave Full timeRole Purpose: To lead the execution of sales audit projects and mentor a team of Sales Quality Analysts, ensuring the meticulous application of quality standards and contributing key insights to the development of our AI-powered auditing platform.About the Role: We are looking for a highly skilled and detail-oriented Associate Manager - Sales Quality to join...
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Associate manager- quality analyst
1 week ago
Hyderabad, India NxtWave Full timeRole Purpose:To lead the execution of sales audit projects and mentor a team of Sales Quality Analysts, ensuring the meticulous application of quality standards and contributing key insights to the development of our AI-powered auditing platform.About the Role:We are looking for a highly skilled and detail-oriented Associate Manager - Sales Quality to join...
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Associate Manager- Quality Analyst
1 week ago
Hyderabad, India NxtWave Full timeRole Purpose: To lead the execution of sales audit projects and mentor a team of Sales Quality Analysts, ensuring the meticulous application of quality standards and contributing key insights to the development of our AI-powered auditing platform.About the Role: We are looking for a highly skilled and detail-oriented Associate Manager - Sales Quality to join...
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Associate manager- quality analyst
1 week ago
Hyderabad, India NxtWave Full timeRole Purpose:To lead the execution of sales audit projects and mentor a team of Sales Quality Analysts, ensuring the meticulous application of quality standards and contributing key insights to the development of our AI-powered auditing platform.About the Role:We are looking for a highly skilled and detail-oriented Associate Manager - Sales Quality to join...
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Associate Manager- Quality Analyst
5 days ago
Hyderabad, India NxtWave Full timeRole Purpose:To lead the execution of sales audit projects and mentor a team of Sales Quality Analysts, ensuring the meticulous application of quality standards and contributing key insights to the development of our AI-powered auditing platform.About the Role:We are looking for a highly skilled and detail-oriented Associate Manager - Sales Quality to join...
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Associate Manager- Quality Analyst
2 weeks ago
Hyderabad, India NxtWave Full timeRole Purpose:To lead the execution of sales audit projects and mentor a team of Sales Quality Analysts, ensuring the meticulous application of quality standards and contributing key insights to the development of our AI-powered auditing platform.About the Role:We are looking for a highly skilled and detail-oriented Associate Manager - Sales Quality to join...
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Associate Manager- Quality Analyst
2 weeks ago
hyderabad, India NxtWave Full timeRole Purpose: To lead the execution of sales audit projects and mentor a team of Sales Quality Analysts, ensuring the meticulous application of quality standards and contributing key insights to the development of our AI-powered auditing platform.About the Role: We are looking for a highly skilled and detail-oriented Associate Manager - Sales Quality to join...
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Associate Manager- Quality Analyst
1 week ago
hyderabad, India NxtWave Full timeRole Purpose: To lead the execution of sales audit projects and mentor a team of Sales Quality Analysts, ensuring the meticulous application of quality standards and contributing key insights to the development of our AI-powered auditing platform. About the Role: We are looking for a highly skilled and detail-oriented Associate Manager - Sales Quality to...
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Associate Manager- Quality Analyst
1 week ago
Hyderabad, India NxtWave Full timeRole Purpose: To lead the execution of sales audit projects and mentor a team of Sales Quality Analysts, ensuring the meticulous application of quality standards and contributing key insights to the development of our AI-powered auditing platform. About the Role: We are looking for a highly skilled and detail-oriented Associate Manager - Sales Quality to...
