Major incident manager
1 month ago
About Us High Radius, a renowned provider of cloud-based Autonomous Software for the Office of the CFO, has transformed critical financial processes for over 800+ leading companies worldwide. Trusted by prestigious organizations like 3 M, Unilever, Anheuser-Busch In Bev, Sanofi, Kellogg Company, Danone, Hershey's, and many others, High Radius optimizes order-to-cash, treasury, and record-to-report processes, earning us back-to-back recognition in Gartner's Magic Quadrant and a prestigious spot in Forbes Cloud 100 List for three consecutive years. With a remarkable valuation of $3.1 B and an impressive annual recurring revenue exceeding $100 M, we experience a robust year-over-year growth of 24%. With a global presence spanning 8+ locations and a recent addition in Poland, we're in the pre-IPO stage, poised for rapid growth. We invite passionate and diverse individuals to join us on this exciting path to becoming a publicly traded company and shape our promising future. Responsibilities: The incident manager will collaborate with other teams, including vendors, to drive the incident to closure. The incident manager will lead the Major Incident (P1 & P2) in full capacity and work towards restoring services with the best possible effort minimizing the impact. Bridge leadership and Coordination during a Mission-critical incident will be a crucial role of IM. Send out communication and timely notification for all incidents will be the responsibility of IM. The incident manager will continually work on all Ageing tickets and ensure no open, unattended, unassigned tickets for more than the agreed duration. The Incident Manager will be responsible for sending out daily/weekly/monthly reports on IM performance, Tickets, Dashboards & Management reports related to Incidents. The incident manager will represent all P1 incidents in the daily 8 AM status with NMG and provide information and status on all pending/open & closed incidents. IM will collaborate will all tower leads and take ownership of educating/training PRG on the IM process, Escalation process, & engagement processes for effectiveness. IM will also own Service requests and work towards timely closure of all SR’s. Coordinate activities between multiple support groups at all levels to ensure adherence to Service Level Requirements (SLR) where multiple groups are needed to resolve a single incident. Requirements: ITIL Foundation or Expert Certification (Preferred) Strong communication skills Coordination and Collaboration skills Eye for detail & Good understanding of statistical and analytical principles and processes The ability to interact successfully with all levels of the Customer and IT provider organization. Good negotiating, problem-solving, facilitation, and moderation skills Knowledge and experience of contract and supplier management roles (how it ties into Service Level Agreements (SLAs)) What You’ll Get Competitive salary. Fun-filled work culture ( Equal employment opportunities. Opportunity to build with a pre-IPO Global Saa S Centaur.
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Major Incident Manager
3 weeks ago
Hyderabad, India Cloud4C Services Full timeExperience - 4 - 8 YearsDomain - IT Infrastructure / Cloud InfrastructureLocation : Hyderabad ( Work From Office)We are seeking an experiencedMajor Incident Management (MIM) Professionalwith a strong background in IT infrastructure and escalation management. The ideal candidate will have expertise in service assurance, ITIL processes, and effective...
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Major incident manager
3 weeks ago
Hyderabad, India Cloud4C Services Full timeExperience - 4 - 8 YearsDomain - IT Infrastructure / Cloud InfrastructureLocation : Hyderabad ( Work From Office)We are seeking an experienced Major Incident Management (MIM) Professional with a strong background in IT infrastructure and escalation management. The ideal candidate will have expertise in service assurance, ITIL processes, and effective...
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Major Incident Manager
3 weeks ago
Hyderabad, India Cloud4C Services Full timeExperience - 4 - 8 YearsDomain - IT Infrastructure / Cloud InfrastructureLocation : Hyderabad ( Work From Office)We are seeking an experienced Major Incident Management (MIM) Professional with a strong background in IT infrastructure and escalation management. The ideal candidate will have expertise in service assurance, ITIL processes, and effective...
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Major Incident Manager
3 weeks ago
Hyderabad, India Cloud4C Services Full timeExperience - 4 - 8 YearsDomain - IT Infrastructure / Cloud InfrastructureLocation : Hyderabad ( Work From Office)We are seeking an experienced Major Incident Management (MIM) Professional with a strong background in IT infrastructure and escalation management. The ideal candidate will have expertise in service assurance, ITIL processes, and effective...
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Major Incident Manager
3 weeks ago
Hyderabad, India Cloud4C Services Full timeExperience - 4 - 8 Years Domain - IT Infrastructure / Cloud Infrastructure Location : Hyderabad ( Work From Office) We are seeking an experienced Major Incident Management (MIM) Professional with a strong background in IT infrastructure and escalation management. The ideal candidate will have expertise in service assurance, ITIL processes, and effective...
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Major Incident Manager
3 weeks ago
Hyderabad, India Cloud4C Services Full timeExperience - 4 - 8 Years Domain - IT Infrastructure / Cloud Infrastructure Location : Hyderabad ( Work From Office) We are seeking an experienced Major Incident Management (MIM) Professional with a strong background in IT infrastructure and escalation management. The ideal candidate will have expertise in service assurance, ITIL processes, and...
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Major Incident Manager
3 weeks ago
Hyderabad, India Cloud4C Services Full timeExperience - 4 - 8 YearsDomain - IT Infrastructure / Cloud InfrastructureLocation : Hyderabad ( Work From Office)We are seeking an experienced Major Incident Management (MIM) Professional with a strong background in IT infrastructure and escalation management. The ideal candidate will have expertise in service assurance, ITIL processes, and effective...
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Major Incident Manager
1 month ago
Hyderabad, India HighRadius Full timeAbout UsHighRadius, a renowned provider of cloud-based Autonomous Software for the Office of the CFO, has transformed critical financial processes for over 800+ leading companies worldwide.Trusted by prestigious organizations like 3M, Unilever, Anheuser-Busch InBev, Sanofi, Kellogg Company, Danone, Hershey's, and many others, HighRadius optimizes...
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Major Incident Manager
1 month ago
hyderabad, India HighRadius Full timeAbout UsHighRadius, a renowned provider of cloud-based Autonomous Software for the Office of the CFO, has transformed critical financial processes for over 800+ leading companies worldwide.Trusted by prestigious organizations like 3M, Unilever, Anheuser-Busch InBev, Sanofi, Kellogg Company, Danone, Hershey's, and many others, HighRadius optimizes...
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Major incident manager
1 month ago
Hyderabad, India HighRadius Full timeAbout Us High Radius, a renowned provider of cloud-based Autonomous Software for the Office of the CFO, has transformed critical financial processes for over 800+ leading companies worldwide. Trusted by prestigious organizations like 3 M, Unilever, Anheuser-Busch In Bev, Sanofi, Kellogg Company, Danone, Hershey's, and many others, High Radius optimizes...
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Major Incident Manager
1 month ago
hyderabad, India HighRadius Full timeAbout UsHighRadius, a renowned provider of cloud-based Autonomous Software for the Office of the CFO, has transformed critical financial processes for over 800+ leading companies worldwide.Trusted by prestigious organizations like 3M, Unilever, Anheuser-Busch InBev, Sanofi, Kellogg Company, Danone, Hershey's, and many others, HighRadius optimizes...
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Major incident manager
1 month ago
Hyderabad, India HighRadius Full timeAbout UsHigh Radius, a renowned provider of cloud-based Autonomous Software for the Office of the CFO, has transformed critical financial processes for over 800+ leading companies worldwide. Trusted by prestigious organizations like 3 M, Unilever, Anheuser-Busch In Bev, Sanofi, Kellogg Company, Danone, Hershey's, and many others, High Radius optimizes...
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Major Incident Manager
1 month ago
hyderabad, India HighRadius Full timeAbout Us HighRadius, a renowned provider of cloud-based Autonomous Software for the Office of the CFO, has transformed critical financial processes for over 800+ leading companies worldwide.Trusted by prestigious organizations like 3M, Unilever, Anheuser-Busch InBev, Sanofi, Kellogg Company, Danone, Hershey's, and many others, HighRadius optimizes...
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Major Incident Manager
1 month ago
Hyderabad, India HighRadius Full timeAbout Us HighRadius, a renowned provider of cloud-based Autonomous Software for the Office of the CFO, has transformed critical financial processes for over 800+ leading companies worldwide.Trusted by prestigious organizations like 3M, Unilever, Anheuser-Busch InBev, Sanofi, Kellogg Company, Danone, Hershey's, and many others, HighRadius optimizes...
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Major Incident Manager
1 month ago
Hyderabad, India HighRadius Full timeAbout Us HighRadius, a renowned provider of cloud-based Autonomous Software for the Office of the CFO, has transformed critical financial processes for over 800+ leading companies worldwide.Trusted by prestigious organizations like 3M, Unilever, Anheuser-Busch InBev, Sanofi, Kellogg Company, Danone, Hershey's, and many others, HighRadius optimizes...
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Major Incident Manager
4 weeks ago
hyderabad, India HighRadius Full timeAbout Us HighRadius, a renowned provider of cloud-based Autonomous Software for the Office of the CFO, has transformed critical financial processes for over 800+ leading companies worldwide.Trusted by prestigious organizations like 3M, Unilever, Anheuser-Busch InBev, Sanofi, Kellogg Company, Danone, Hershey's, and many others, HighRadius optimizes...
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Major Incident Coordinator
3 months ago
Hyderabad, Telangana, India Colruyt IT Consultancy India Full time**Job Information**: Work Experience **5-8 years*** Industry **IT Services*** City **Hyderabad*** Country **India*** **Skills**: Incident Management, ITSM, Problem Management, Reporting **Requirements**: In this pivotal role, you will direct IT disaster response and crisis management activities in compliance with the organization’s standards and...
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Major Incident Manager
4 weeks ago
Hyderabad, India ServiceNow Full timeJob DescriptionWhat you get to do in this role: Drive the ServiceNow Major Incident Management Process for critical customer situationsCoordinate with peer managers worldwide on resources, issues and schedulesManage and report ongoing CritSit metricsSupport accurate and consistent maintenance of technical and management escalation processesCreate and...
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(High Salary) Major Incident Manager
2 weeks ago
Hyderabad, India Cloud4C Services Full time- Experience - 4 - 8 Years- Domain - IT Infrastructure / Cloud Infrastructure- Location : Hyderabad ( Work From Office)We are seeking an experienced Major Incident Management (MIM) Professional with a strong background in IT infrastructure and escalation management. The ideal candidate will have expertise in service assurance, ITIL processes, and effective...
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Lead Engineer- Major Incident Management(MIM)
7 months ago
Hyderabad, India Carrier Full timeCountry: India Location: Building No 12D, Floor 5, Raheja Mindspace, Cyberabad, Madhapur, Hyderabad - 500081, Telangana, India Title : Service management - (MIM) Major Incident Management Lead Location : Hyderabad/Bangalore Build a Career with Confidence: Carrier Global Corporation, global leader in intelligent...
