Customer services team leader
2 days ago
The Role As a Customer Support Executive, you will be at the forefront of our customer interactions, ensuring every query is resolved efficiently and carefully. This role is exclusively focused on chat support, where your excellent written communication skills, problem-solving mindset, and ability to handle multiple conversations simultaneously will shine. You’ll work closely with our D2 C brands to troubleshoot issues, provide timely resolutions, and contribute to maintaining high customer satisfaction levels. At Zoko, we enable Shopify brands to turn Whats App into their #1 revenue channel. As a leading Whats App API provider, we offer a comprehensive platform that helps these brands manage sales, marketing, and customer support seamlessly on Whats App. Trusted by top e-commerce merchants worldwide, Zoko empowers brands to engage with their customers, drive repeat revenue, and automate processes. Provide chat-based support to B2 B customers, ensuring timely and professional responses to queries. Collaborate with internal teams, including product and engineering, to address customer concerns and enhance the support process. Build strong customer relationships by understanding their needs and delivering tailored solutions. Contribute to improving customer satisfaction scores by providing proactive and empathetic support. Assist in identifying recurring issues and suggest process improvements to enhance support efficiency. Experience: Minimum of 2 years of chat support experience, preferably in a B2 B Saa S environment. Excellent written communication skills with the ability to manage multiple chat conversations simultaneously. Customer Focus: Strong customer-first approach with a passion for delivering exceptional service and satisfaction. Support Tool Experience: Familiarity with chat support tools like Freshdesk, Zendesk, Intercom, or similar platforms (a plus but not mandatory). Round 1 is a short AI interview that helps us understand your experience and communication style.
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Customer Service Team Leader
3 days ago
Bangalore, India Delta Air Lines Full timeAbout Delta Tech Hub: Delta Air Lines (NYSE: DAL) is the U.S. global airline leader in safety, innovation, reliability and customer experience. Powered by our employees around the world, Delta has for a decade led the airline industry in operational excellence while maintaining our reputation for award-winning customer service. Delta has fast emerged as a...
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Team Leader, Customer Service
1 week ago
INMANBP Bangalore (INMANBP) Manyatha, India Kyndryl Solutions Private Limited Full time ₹ 12,00,000 - ₹ 36,00,000 per yearLead, Customer Service Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our...
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Customer Service Team Leader
1 week ago
Bangalore, India ITILITE Full timeAbout ITILITE ITILITE is a Series-C funded B2B SaaS platform revolutionizing corporate travel, expense management, and payments. We are looking for a dynamic, data-driven leader to head our US-based Support & Resolution Centre (SRC). You willll lead a team of 10–20+ specialists, manage escalations, and drive quality to deliver world- class customer...
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Loan Servicing
1 week ago
Bangalore, Karnataka, India JPMorgan Chase Full timeJob Category Lending Services The Loan Servicing Supervisor - Team Leader a pivotal role within our Loans group This key position is designed to deliver on specific tasks and requirements making it an essential part of our team As a Loan Servicing Supervisor you will gain valuable exposure to various aspects of running a banking office contributing to...
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Loan Servicing
3 weeks ago
Bangalore, Karnataka, India JPMorgan Chase Full timeJob Category Lending Services The Loan Servicing Supervisor - Team Leader a pivotal role within our Loans group This key position is designed to deliver on specific tasks and requirements making it an essential part of our team As a Loan Servicing Supervisor you will gain valuable exposure to various aspects of running a banking office ...
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Sales Team Leader
3 days ago
bangalore, India Brad Realty Full timeJob Title: Relationship Manager & Sales Team Leader Location: Bangalore & Mumbai Industry: Real Estate Broking firm.Job Summary:We are seeking a...
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Sales Team Leader
3 days ago
bangalore, India Brad Realty Full timeJob Title: Relationship Manager & Sales Team Leader Location: Bangalore & Mumbai Industry: Real Estate Broking firm. Job Summary: We are seeking...
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Customer Services Team Leader
7 days ago
Bangalore, India Zoko Full timeThe Role As a Customer Support Executive, you will be at the forefront of our customer interactions, ensuring every query is resolved efficiently and carefully. This role is exclusively focused on chat support, where your excellent written communication skills, problem-solving mindset, and ability to handle multiple conversations simultaneously will shine....
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Children Senior Team Leader
5 days ago
Bangalore, India Career Guideline Full timeAbout the Role We are looking for an experienced Team Leader – Voice Process to manage and motivate a team of customer service executives in our BPO setup. The role requires strong people management skills, the ability to drive performance, and ensuring excellent customer experience through inbound/outbound calls. Key Responsibilities Lead and manage...
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Studio Team Leader
7 days ago
Bangalore, India Deloitte Full timeEvery day, your work will make an impact that matters, while you thrive in a dynamic culture of inclusion, collaboration and high performance. As the undisputed leader in professional services Deloitte is where you will find unrivaled opportunities to succeed and realize your full potential. Deloitte’s Technology & Transformation practice can help you...
