Senior Customer Service Advisor

3 weeks ago

India Triple Full time

Triple

Triple is leading the way in remote work solutions, helping small and medium-sized businesses in North America build highly efficient remote teams for Administration, Customer Service, Accounting, Operations, and back-office roles. Our focus has always been on our Clients, People, and Planet, ensuring our operations contribute positively across these key areas. Distinguished by its rigorous standards, Triple excels in:

  • Selectively recruiting the top 1% of industry professionals
  • Delivering in-depth training to ensure peak performance
  • Offering superior account management for seamless operations

Embrace unparalleled professionalism and efficiency with Triple—where we redefine the essence of remote hiring.

Summary

This is a full-time remote role for a Senior Customer Service Advisor who will be responsible for providing excellent customer service to clients through phone calls. The Senior Customer Service Advisor will handle inquiries, resolve issues, and ensure customer satisfaction. The Customer Service Executive will also be accountable for maintaining accurate customer records in the CRM system, achieving customer service targets and goals, and communicating customer feedback to the management team.

Responsibilities

  • Customer Interaction: Communicate with customers via phone, email, and chat, demonstrating empathy, active listening, and professionalism at all times.
  • Issue Resolution: Identify customer concerns and find effective solutions, aiming for first-contact resolution whenever possible, while adhering to company policies and guidelines.
  • Product Knowledge: Maintain a deep understanding of the products or services to answer customer queries and accurately provide appropriate recommendations.
  • Documentation: Accurately record customer interactions, transactions, and issues in the CRM system, ensuring a comprehensive record of customer interactions.
  • Problem-Solving: Analyze complex situations, think critically, and proactively resolve issues, collaborating with other departments when necessary.
  • Compliance: Adhere to company policies, industry regulations, and ethical standards, ensuring customer data privacy and security.
  • Continuous Improvement: Participate in ongoing training and development programs to enhance your skills and knowledge, contributing to improving customer service processes.
  • Feedback Handling: Gather customer feedback and report recurring issues or suggestions to the appropriate teams for process improvement.
  • Team Collaboration: Collaborate with fellow team members to share insights, knowledge, and best practices, fostering a supportive work environment.

Qualifications

  • Customer Support, Customer Satisfaction, and Customer Experience skills
  • Excellent problem-solving and analytical skills
  • Ability to multi-task and prioritize workload in a fast-paced environment
  • Experience with CRM systems and contact center technologies
  • Excellent verbal and written communication skills
  • Ability to work independently and remotely
  • A bachelor's degree or higher in a related field is preferred
  • Experience in a customer service or contact center environment is preferred

Schedule (US Shifts Only)

Eastern Time - 6:30 p.m. - 3:30 a.m. IST, Monday - Friday

Pacific Time - 9:30 p.m. - 6:30 a.m. IST, Monday - Friday

Logistical Requirements

Quiet and brightly illuminated work environment

Laptop with Minimum 8GB RAM, I5 8th gen processor

720P Webcam and Headset

A reliable ISP with a minimum speed of 100 Mbps

Smartphone

  • Senior Customer Service Advisor

    2 weeks ago

    India Triple Full time

    TripleTriple is leading the way in remote work solutions, helping small and medium-sized businesses in North America build highly efficient remote teams for Administration, Customer Service, Accounting, Operations, and back-office roles. Our focus has always been on our Clients, People, and Planet, ensuring our operations contribute positively across these...

  • Senior Customer Service Advisor

    3 weeks ago

    india Triple Full time

    TripleTriple is leading the way in remote work solutions, helping small and medium-sized businesses in North America build highly efficient remote teams for Administration, Customer Service, Accounting, Operations, and back-office roles. Our focus has always been on our Clients, People, and Planet, ensuring our operations contribute positively across these...

  • Senior Customer Service Advisor

    2 weeks ago

    India Triple Full time

    Triple Triple is leading the way in remote work solutions, helping small and medium-sized businesses in North America build highly efficient remote teams for Administration, Customer Service, Accounting, Operations, and back-office roles. Our focus has always been on our Clients, People, and Planet, ensuring our operations contribute positively across...

  • Triple | Senior Customer Service Advisor | india

    3 weeks ago

    india Triple Full time

    Triple Triple is leading the way in remote work solutions, helping small and medium-sized businesses in North America build highly efficient remote teams for Administration, Customer Service, Accounting, Operations, and back-office roles. Our focus has always been on our Clients, People, and Planet, ensuring our operations contribute positively across these...

  • Triple | Senior Customer Service Advisor | india

    2 weeks ago

    india Triple Full time

    Triple Triple is leading the way in remote work solutions, helping small and medium-sized businesses in North America build highly efficient remote teams for Administration, Customer Service, Accounting, Operations, and back-office roles. Our focus has always been on our Clients, People, and Planet, ensuring our operations contribute positively across these...

  • Customer Service Advisor

    2 months ago

    India Sefton Council Full time

    **Employer**: Sefton Metropolitan Borough Council - **Salary**: Grade E, SCP 7-11, Salary £24,294 - £25,979 Pro Rata (pay award pending) - **Location**: Agile Working (office attendance in Bootle, Merseyside is required) - **Contract**: Permanent - **Working Pattern**: Part Time - **Hours**: 21 hours per week. - **DBS Check**: Yes - **Closing Date**:...

  • Senior Full Stack Software Engineer

    1 month ago

    Anywhere in India/Multiple Locations Talent Advisor Full time

    **Empower Financial Advisors through Cutting-Edge Tech**We're seeking a highly skilled Senior Full Stack Software Engineer to join our innovative team at Talent Advisor. As a key member of our Gen AI powerhouse, you'll have the opportunity to revolutionize financial services by crafting web and mobile applications that exceed industry standards.**Key...

  • Customer Care Advisor

    6 months ago

    India Vodafone Full time

    **Description**: - s customer experience standards.The Customer Care Advisor has a good knowledge of Vodafone - s latest products and offerings, price plans and associated technologies, systems and processes. And performs specific tasks related to delivering excellent customer service and sales through outbound/inbound communication and in line with...

  • Advisor Labs | Full Stack Dot Net Developer | india

    2 weeks ago

    india Advisor Labs Full time

    Job Title: Full Stack Software DeveloperLocation: "Remote" Employment Type: Full-Time About Us: Advisor Labs is a dynamic, forward-thinking company committed to building long- term partnerships with our clients. As the offshore development partner of ATOM CTO in India, we specialize in delivering innovative solutions and technical expertise to drive...

  • Advisor Labs | Full Stack Dot Net Developer | india

    2 weeks ago

    india Advisor Labs Full time

    Job Title: Full Stack Software Developer Location: "Remote" Employment Type: Full-Time   About Us:   Advisor Labs is a dynamic, forward-thinking company committed to building long- term partnerships with our clients. As the offshore development partner of ATOM CTO in India, we specialize in delivering innovative solutions and technical expertise to...

  • Advisor Labs | Full Stack Dot Net Developer | india

    2 weeks ago

    india Advisor Labs Full time

    Job Title: Full Stack Software Developer Location: "Remote" Employment Type: Full-Time   About Us:   Advisor Labs is a dynamic, forward-thinking company committed to building long- term partnerships with our clients. As the offshore development partner of ATOM CTO in India, we specialize in delivering innovative solutions and technical expertise to...

  • Freelance Insurance Advisor

    2 weeks ago

    India NETWORKING SQUARE PRIVATE LIMITED Full time

    This is an EXCELLENT OPPORTUNITY IN THE INSURANCE SECTOR to become an "INSURANCE ADVISOR"We are looking for ambitious persons (Males, Females, Students, Retired persons, housewives, etc.) who are looking for a 2nd Income Opportunity or are looking to Start their Own Business with Zero Investment.We will train & mentor you so that you can easily earn more...

  • Freelance Insurance Advisor

    7 days ago

    India NETWORKING SQUARE PRIVATE LIMITED Full time € 50,000

    This is an EXCELLENT OPPORTUNITY IN THE INSURANCE SECTOR to become an " INSURANCE ADVISOR " We are looking for ambitious persons (Males, Females, Students, Retired persons, housewives, etc.) who are looking for a 2nd Income Opportunity or are looking to Start their Own Business with Zero Investment. We will train & mentor you so that you can...

  • Freelance Insurance Advisor

    6 days ago

    India NETWORKING SQUARE PRIVATE LIMITED Full time

    This is an EXCELLENT OPPORTUNITY IN THE INSURANCE SECTOR to become an " INSURANCE ADVISOR " We are looking for ambitious persons (Males, Females, Students, Retired persons, housewives, etc.) who are looking for a 2nd Income Opportunity or are looking to Start their Own Business with Zero Investment. We will train & mentor you so that you can...

  • Financial Advisor

    2 months ago

    india Ozone Group Full time

    About Ozone:Ozone Overseas is a leading provider of architectural hardware and security solutions, offering a wide range of products designed to meet the needs of residential and commercial customers. With over 24 years of experience in the industry, Ozone Overseas has established itself as a trusted name for high-quality and innovative products.Contributing...

  • National Beauty Advisor Manager

    2 months ago

    India Nimbarka Full time

    Job Title: National Beauty Advisor Manager - Beauty & Personal CareCompany: Nimbarka Industries Private LimitedLocation: Pan IndiaEmployment Type: Full-timeJob Description:We are seeking a dynamic and experienced National Beauty Advisor Manager to join our team at Nimbarka. In this role, you will lead and develop our team of beauty advisors across the...

  • National Beauty Advisor Manager

    2 months ago

    india Nimbarka Full time

    Job Title: National Beauty Advisor Manager - Beauty & Personal CareCompany: Nimbarka Industries Private LimitedLocation: Pan IndiaEmployment Type: Full-timeJob Description:We are seeking a dynamic and experienced National Beauty Advisor Manager to join our team at Nimbarka. In this role, you will lead and develop our team of beauty advisors across the...

  • National Beauty Advisor Manager

    2 months ago

    India Nimbarka Full time

    Job Title: National Beauty Advisor Manager - Beauty & Personal Care Company: Nimbarka Industries Private Limited Location: Pan India Employment Type: Full-time Job Description: We are seeking a dynamic and experienced National Beauty Advisor Manager to join our team at Nimbarka. In this role, you will lead and develop our team of beauty advisors across...

  • Senior Customer Service Representative

    4 days ago

    India Triple Full time

    TripleTriple is leading the way in remote work solutions, helping small and medium-sized businesses in North America build highly efficient remote teams for Administration, Customer Service, Accounting, Operations, and back-office roles. Our focus has always been on our Clients, People, and Planet, ensuring our operations contribute positively across these...

  • Senior Customer Service Representative

    4 days ago

    India Triple Full time

    Triple Triple is leading the way in remote work solutions, helping small and medium-sized businesses in North America build highly efficient remote teams for Administration, Customer Service, Accounting, Operations, and back-office roles. Our focus has always been on our Clients, People, and Planet, ensuring our operations contribute positively across...