Senior Engineer/Support Engineer

7 days ago

Thane, India TP Full time

LOOKING FOR IMMEDIATE TO 1 MONTH. We are a dynamic organization committed to providing top-notch IT solutions and services. The MAC Support Engineer is responsible for providing technical assistance and support for Apple-based systems and devices across the organization. This includes troubleshooting hardware and software issues, managing JAMF and other Apple device management tools, and ensuring optimal performance and compliance of MAC systems used by VIP users and general staff. Provide first-level and advanced technical support for MAC systems, including desktops, laptops, and mobile devices. Support VIP users with high-priority issues and ensure timely resolution. Administer and manage Apple devices using JAMF or similar MDM solutions. Perform installation, configuration, and maintenance of MAC OS and related applications. Monitor system performance and proactively address potential issues. Collaborate with cross-functional IT teams to ensure seamless integration with enterprise systems. Maintain documentation for configurations, procedures, and troubleshooting guides. Participate in on-call support rotations and respond to incidents as needed. Ensure compliance with IT security policies and enterprise architecture standards. Bachelor's degree in Information Technology or related field, or equivalent work experience. Minimum 1–3 years of experience in MAC support or Apple device management. Strong knowledge of MAC OS, Apple hardware, and JAMF. Experience in enterprise IT environments and supporting VIP users. Familiarity with Agile methodologies and ITIL practices. JAMF Certified Technician or Administrator Apple Certified Support Professional (ACSP) Experience with JAMF and Apple products. Pay range and compensation package We are committed to diversity and inclusivity in our hiring practices.

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