Senior Functional Support

3 weeks ago

India WaferWire Cloud Technologies Full time

Job Title: Functional Support Consultant (Opera PMS)

Job Location: Hyderabad, India

Worksite: Onsite (100%)

Industry: IT / Hospitality Technology

About WCT:

WaferWire Technology Solutions (WCT) specializes in delivering comprehensive Cloud, Data and AI solutions through Microsoft's technology stack. Our services include Strategic Consulting, Data/AI Estate Modernization, and Cloud Adoption Strategy. We excel in Solution Design encompassing Application, Data, and AI Modernization, as well as Infrastructure Planning and Migrations. Our Operational Readiness services ensure seamless DevOps, ML Ops, AI Ops, and Sec Ops implementation. We focus on Implementation and Deployment of modern applications, continuous Performance Optimization, and future-ready innovations in AI, ML, and security enhancements. Delivering from Redmond-WA, USA, Guadalajara, Mexico and Hyderabad, India, our scalable solutions cater precisely to diverse business requirements and multiple time zones (US time zone alignment).

About Role:

We are seeking a highly skilled and experienced **Functional Support Consultant** with expertise in **Oracle Opera PMS** to provide support and guidance for our hospitality management system . The successful candidate will be responsible for troubleshooting, maintaining, and enhancing the functionality of the Oracle Opera Property Management System (PMS), ensuring seamless day-to-day operations for our clients and stakeholders.

This role requires a strong understanding of Oracle Opera’s features, workflows, and functionality, as well as a proactive approach to problem-solving and support delivery. The Functional Support Consultant will collaborate with internal teams and clients to ensure the system is configured, optimized, and aligned with business requirements.

Responsibilities:

  • Functional Support: Provide day-to-day functional support for Oracle Opera PMS, including troubleshooting and resolving issues related to bookings, guest profiles, check-ins/check-outs, billing, and reporting.
  • System Configuration & Maintenance: Assist in configuring, setting up, and maintaining Oracle Opera according to business needs, ensuring it aligns with best practices.
  • User Training & Documentation: Deliver user training sessions, create user guides, and maintain up-to-date documentation to ensure efficient and effective system usage.
  • System Upgrades & Patches: Coordinate and assist with system upgrades, patches, and new feature implementations while ensuring minimal disruption to ongoing operations.
  • Issue Resolution & Incident Management: Serve as a point of contact for functional issues, escalate technical problems to the relevant teams, and track issue resolution.
  • Testing & Quality Assurance: Support testing efforts for new functionality, system enhancements, and customizations, ensuring system stability and data accuracy.
  • Collaboration with IT Teams: Work closely with IT teams, technical consultants, and developers to ensure system performance, integrations, and data flow across other software systems.
  • Continuous Improvement: Proactively identify and recommend process improvements, new features, and best practices to enhance system usage and support business goals.
  • Client Support & Consultation: Provide expert advice to clients and internal teams, offering guidance on best practices, troubleshooting advice, and customized configurations.

Required Qualifications:

  • Bachelor’s degree in Information Technology, Hospitality Management, or related field (or equivalent work experience).
  • 3+ years of hands-on experience with **Oracle Opera PMS**, preferably in a support or functional consulting capacity.
  • Proven track record in system configuration, support, troubleshooting, and user training.
  • Strong functional knowledge of Oracle Opera PMS, including modules such as Front Desk, Housekeeping, Reservations, and Billing.
  • Experience with data migration, system integration, and business process alignment within Oracle Opera.
  • Excellent problem-solving and analytical skills.
  • Familiarity with Oracle databases and SQL queries is a plus.
  • Strong communication skills with the ability to explain technical issues to non-technical users.
  • Ability to work independently as well as in a collaborative, cross-functional team environment.
  • Ability to work in a fast-paced environment and manage multiple priorities.
  • Strong attention to detail and commitment to delivering high-quality support.
  • Flexibility to work outside of standard business hours, if necessary, to support system issues or upgrades.

Preferred Skills:

  • Experience in the hospitality industry or with property management systems is highly desirable.
  • Oracle certifications (e.g., Oracle Certified Specialist – Oracle Opera).
  • Knowledge of other hospitality-related software systems and integrations.
  • Multilingual capabilities a plus.

This job description is designed to provide an overview of the essential functions and qualifications required for the role. It is not intended to be an exhaustive list of all duties and responsibilities.

Equal Employment Opportunity Declaration:

WCT is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

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