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7+ Years - L1/L2 Production Support Engineers - Capital Markets Applications - Bengaluru

1 week ago

Bangalore, India Luxoft India Full time

About Luxoft

Luxoft, a DXC Technology Company is a digital strategy and software engineering firm providing bespoke technology solutions that drive business change for customers the world over. Acquired by U.S. company DXC Technology in 2019, Luxoft is a global operation in 44 cities and 21 countries with an international, agile workforce of nearly 18,000 people. It combines a unique blend of engineering excellence and deep industry expertise, helping over 425 global clients innovate in the areas of automotive, financial services, travel and hospitality, healthcare, life sciences, media and telecommunications.

We are looking for motivated individuals who have relevant skills & experience of around 7+ years in L1 L2 Application Monitoring, Production Support services and are willing to work in shifts

Responsibilities:

• Production Environment monitoring & Issue Resolution

• Control SLA and notify Luxoft management or the client in case of unexpected behavior

• Support end-to-end data flows and health and sanity checks of the systems and applications

• Escalate the issues (internally to Group lead/PM) with environment and application health

• Logs review and data discovery in database tables for investigation of workflow failures

• Investigate and supply analysis to fix application/configuration issues in the production environment

• Contact/chase responsible support/upstream/downstream/cross teams and ask for root cause analysis from them on issues preventing end-to-end flow to work as designed

• Regular update on issue status until addressed, notifying the client on status changes; expected time to address

• Participate in ad-hoc/regular status calls on application health with the client to discuss critical defects/health check status

• Working with business user's service requests, which includes investigation of business logic and application behavior

• Work with different data format transformation processes (XML, Pipeline);

• Work with source control tools (GIT/SVN) in order to investigate configuration or data transformation-related issues

• Work with middleware and schedulers on data flow and batch process control

• Focus on continuous proactive service improvement and continuous learning

• Ensure customer service excellence and guaranteed response within the SLA timeline by actively monitoring support emails/tickets and actively working on them till the issue is fully remediated

• Ensuring all incident tickets are resolved in a timely and comprehensive manner

• Track and identify frequently occurring, high-impact support issues as candidates for permanent resolution

• Bachelor's Degree from a reputed university with good passing scores

Mandatory Skills Description:

• 6 to 9 years of relevant experience in supporting Capital Markets applications.

• Strong Knowledge in ITIL process(Incident/Problem/Change/Release management). Active participation in major incident bridge calls and PIRs.

• Strong Knowledge in Windows and Linux platforms.

• Participation in DR exercises along with good production support experience. Knowledge of application documentation like IAM/RBAC/BDD/DR docs.

• Strong knowledge in scripting/programming languages like Shell scripting/Python/SQL Scripting/Windows PowerShell.

• Strong knowledge of any Database (Oracle, SQL Server, Sybase)

• Strong problem-solving and troubleshooting skills.

• Good knowledge of monitoring tools like Splunk, ITRS, and Dynatrace along with Dashboard and alert/monitoring configuration.

• Good knowledge of any cloud platforms along with Java-based applications.

• Good understanding of CI-CD pipelines along with knowledge in uDeploy configuration.

• We need good troubleshooting skills working in Unix environment.

• Scheduling tools like Control-M and Autosy.

• Overall knowledge about STP trade processing and trade lifecycle

• Markets connectivity support is a critical role to play in Markets area.

• STP NW and Luxor are C1 critical applications.

• Good understanding of the capital Markets domain, products, and trade life cycle.

• Experience in supporting Java-based applications and working knowledge on Java from support point of view.

• Self-driven and result oriented.

• Willingness to work in a rotational-based support schedule, including overnight, weekend, and on-call support.

Interested Immediate joiners can share your profile to .

Current company:

Total exp

Relevant Exp:

L1 L2:

Capital Markets applications:

ITIL:

Windows and Linux platforms:

Shell scripting/Python/SQL Scripting/Windows PowerShell:

Oracle, SQL Server, Sybase:

Current CTC:

Expected CTC:

NP:

Holding Offer if share the value:

Reason for looking for change:

Current location

Preferred location:

Available timing for Discussion: