Manager – mis
2 weeks ago
Responsible for Reporting/Dashboards in Distribution/Sales patch of BPMA.
Responsible for driving automation of reports through Python/Power BI/SQL/VBA etc.
KEY RESPONSIBILITIES:
Publish MIS for monitoring performance
Data Retrieval & Collation from Cross functional teams & IT
Publish accurate and timely MIS for channels / key relationships & other Functions.
Gather, Analyze, and compile data needed to identify trends and patterns, then make recommendations for business actions.
Quality Assurance & Compliance of MIS reporting system and collation of data inputs
Conceptualize and Design Templates for New dashboard/ reports along with customer under the Performance Management framework
Adhering to agreed TAT and accuracy of the data request
To consistently & accurately populate various dashboards as per plan & fulfill adhoc requirement
Manage queries within TAT, improve CSAT score and take actions to reduce queries
Deep knowledge of Domain and each KPI
Efficient and smooth Stake holder management
Make leaders in your team
Data Analysis
Data analytics for Management support and decision making
Provide quality trend analysis for management decision-making
Suggest corrective measures/new means to manage outages
Handle Ad-hoc analysis requirements for the senior management team.
Automation
Reduce workload of existing reports via automation
Optimize current bandwidth & increase efficiency
Adopt New tool / technologies
MEASURES OF SUCCESS:
Consistency & Timeliness as per plan for Dashboard publishing
Quality of Dashboards / reports conceptualized under Performance framework
Work as per defined timelines
IVOC and CSAT scores; Customer Engagement and Feedback
Coordination and Relationship within and outside the function
Value addition and efficiency upliftment
Supervisor & stakeholder management and their feedback
Team management & upliftment
DESIRED QUALIFICATIONS AND EXPERIENCE:
3 - 4 years of relevant experience
Graduate/PG
Good communication skills
Good analytical skills with ability to collate and analyze large amount of data learning agility
Understanding of MS-Access / Advance Excel
Knowledge of Macros, VB/SQL, Python is required (Power BI or any visualization tool would be added advantage)
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