Centre Host Experience Centre Mumbai

About AHA Smart HomesAt AHA Smart Homes, we’re revolutionizing the way people experience their living spaces. Think of us as the tech-savvy wizards behind India’s smartest homes. Whether it’s automating lights with a tap or syncing your music to your mood, we make luxury living seamless, intuitive, and (let’s be honest) pretty darn cool.With 5+ years in the industry, 50,000+ smart home devices installed, and 500+ homes transformed, we’re setting new benchmarks in home automation. And now, we need a marketing genius to take our brand to the next level.Why Join Us?We are shaping the course of an industry that is still in its nascent stage. It is expected to grow to over $15 billion before the turn of this decade and AHA Smart Homes will be at the forefront of driving this growth. So if you want toGrow at a frenetic pace - professionally as well as personallyWork with state-of-the-art home technology solutions that transform homes..Wow premium High Net Worth prospects and clients.then read further.Our Values (CHOOPS)We would like our employees to be aligned to our core values which we take a lot of pride in.Creativity - Ability and willingness to do things differentlyHonesty & Integrity at all levels - Professional, Financial & PersonalOwnershipUnderstand and acknowledge that the, “buck stops with me”Eagerness to learn and not wait for instructionsOpenness - Willing to communicate with internal stake holdersPassionGenuinely feels for the product / category and the impact it can createExcited and engaged with work at all timesSimplicityKeep It Simple Stupid (KISS)If it is working - why fix it?So if you believe that who you are, is aligned to our values - it will be a big plus.Job Description - Center Host – AHA Smart HomesOverviewWe are looking for well-groomed, presentable, and soft-spoken Center Hosts to manage the experience at our home automation center/s. The ideal candidate will have the ability to engage visitors, showcase our solutions that are relevant to their needs, and ensure a seamless experience from Lead to Cash Cycles.LocationOur main centre is located off Linking Road in Santacruz (West), Mumbai - However, the candidate should be mobile within Mumbai Metropolitan Region (MMR) at least.Key ResponsibilitiesEngagement & ExperienceGreet and assist prospects as they arrive at the center.Understand requirements and generate relevant informationDemonstrate curated home automation experiences.Provide detailed demonstrations of our smart home solutions.Scheduling & Follow-Ups:Manage the center’s visit schedules.Follow up with clients expected at the center to confirm their visit.Be diligent but not pushy - but ensure at least 50 demos per monthProduct Knowledge & Presentation:Answer all customer queries with an open mindEducate prospects on automation solutions, features, and benefits.Provide pricing and proposal details,Objection Handling - Competitor comparisonsCollaboration & Support:Timely co-ordination with team members for negotiation and closing.Maintain a well-organized and professional showroom environment.Cadence (Reviews)Regular & accurate  update of CRMBi-weekly, fortnightly, monthly & quarterly reviewsTele-Calling (Desirable)Speak to fresh leads and understand requirementsEffectively present relevant solutions in a visually expressive mannerCreate interest to walk into the Experience CentreProfessional Skills RequiredGroomingElegant yet personal dressing sensePresentable with a pleasant personality.Communication skillsAbility to engage effectivelyListening Skills - understand requirements by asking right questionsBuilding a rapportDemeanourSoft-spokenPatientFriendlyHard workingOpen to working on weekends - weekly off will be on a weekdaylong hours as required - customer comes first approachLanguages KnownMandatory - English & HindiDesirable - Marathi & other regional languagesLoves Technology and what it can do to impact people’s livesWork ExperienceNot a criteria for selection - we are happy to consider freshers as well as experienced candidatesHowever, if there are multiple good candidates then following criteria will applyPrior experience in customer-facing B2C / Retail rolesExperience in Technology retail, High End SmartPhones, Luxury Hospitality, Super Premium / Luxury Fashion BrandsHigher number of years of Work ExperienceWorking HoursDays - 6 days a weekFriday, Saturday & Sunday will be working due to high demandWeekly offs will be on one day from Monday to Thursday8 to 9 hours per working dayYou will be eligible for a total of 85 days off in a calendar year (January to December). All leaves indicated below are are mutually exclusiveUp to 52 weekly offsUp to 21 Personal / Earned Leaves (PL) - after probation period (6 months) i.e. 1.75 days PL per month.Up to 10 public holidays (as per calendar published every year)Up to 2 optional public holidays (as per calendar published every year)Reference Organisations / Industries (Indicative only)While we would prefer candidates from certain industries, this section gives a list that is only indicative.If there other organisations / industries that are not part of this list but are similar in nature, we will definitely consider those as wellTechnology Retail - Apple, Lenovo, HP etc.Mobile Phones - Apple, Samsung etc.Interiors - Pepperfry, LivSpace etc.Real Estate - Kalpataru, DLF etc.Lighting - Jaquar, Philips etc.High End Cars - BMW, Mercedes, Audi, Nexa etc.Sound - Bose, Ooberpad, Polk Audio, ProFX etc.Super Premium & Luxury Apparel -  Hugo Boss, Diesel, Bally etc.Watches - Helios, Ethos etc.Opticians - Lenskart, GKB etc.Branded Jewellery - Tanishq, Kalyan, Malabar etc.Bathware - Kohler, Artize, Grohe etc.Hospitality - Taj, Hilton etc.Art Gallery - Galerie ISA, TARQ etc.Premium Furniture - BARO, BoConcept etc.Modular Kitchens - Hafele, Hettich etc.Asian Paints Signature StoreEducationNot a criteria for selectionHowever, if there are multiple good candidates, the one with better qualifications will be selectedCompensationWill be a fair market compensation for the role, as perEducation QualificationsWork ExperienceWill not be a challenge for the right candidate - we are looking for talented go getters with initiative and the right spirit.Will not be dependent on the last drawn salary.Incentive Programmeswill be announced on a quarterly basis with an infinite capability to earnthere will be no cap on incentives as a policyWe strongly believe in maximizing individual earning capability