Salesforce Agentforce Developer/Admin
3 days ago
Role: Salesforce Agentforce Administrator Location: Mumbai (Hybrid OR Remote) Overview We are seeking a skilled Salesforce Agentforce Administrator to support, configure, and optimize our conversational AI platform, Agentforce, within the Salesforce ecosystem. This role is critical in ensuring a seamless virtual agent experience for our members and internal users across various lines of business. You'll work closely with product managers, Salesforce engineers, and business stakeholders to manage day-to-day bot performance, troubleshoot issues, and scale Agentforce capabilities Responsibilities Administer and maintain Agentforce deployments within Salesforce and other supported interfaces. Configure intents, utterances, dialog flows, and prompt templates to align with business use cases. Partner with AI/ML and other engineering teams to support continuous training optimization of the bot's performance. Use the Agentforce Console to monitor conversations, analyze outcomes, and manage handoffs to live agents or other systems. Support integrations between Agentforce and other internal systems (master data sources) Maintain detailed documentation for skills, prompts, flows, and system configurations. Troubleshoot production issues, collaborate with support teams, and drive resolution of system incidents. Provide recommendations on improving user experience based on chat analytics and usage patterns. Help ensure compliance with HIPAA security and privacy standards. Qualifications 5+ years of Salesforce administration experience, ideally with Service Cloud 1+ years of hands-on experience with conversational AI tools (Agentforce preferred; other tools like Einstein Bots, Kore.ai, or Ada acceptable). Familiarity with AI concepts such as intent mapping, utterance design, fallback handling, and slot filling. Proficiency in configuring Salesforce flows, permission sets, user access, and case routing logic. Experience with API integrations, third party middleware (Mulesoft or other) Strong communication and collaboration skills with both technical and non-technical stakeholders. Salesforce Administrator certification required; Salesforce AI Associate a plus. Preferred Experience Experience working in a healthcare or HIPAA-compliant environment. Knowledge of Healthcare platforms and business lines. Familiarity with agile development methodologies and Jira/Confluence tooling.
-
Salesforce agentforce developer/admin
3 weeks ago
India APN Consulting, Inc. Full timeRole: Salesforce Agentforce Administrator Location: Mumbai (Hybrid OR Remote) Overview We are seeking a skilled Salesforce Agentforce Administrator to support, configure, and optimize our conversational AI platform, Agentforce, within the Salesforce ecosystem. This role is critical in ensuring a seamless virtual agent experience for our members and...
-
Hyderabad, India Salesforce Full timeJob Description To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And...
-
Agentforce Technical Architect
1 week ago
Bengaluru, India Salesforce Full timeJob Description To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets...
-
Account Executive
1 week ago
Mumbai, India Salesforce Full timeJob Description To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Sales Job Details About Salesforce We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies...
-
Lead/Principal Forward Deployed Engineer
1 week ago
Mumbai, India Salesforce Full timeJob Description To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Software Engineering Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets...
-
Salesforce Senior Developer(Agentforce Specialist)
14 hours ago
Maharashtra, India, India AideWiser SolTek Full timeJob Title: Salesforce Senior Developer (Agentforce Specialist)Location: Bangalore, Hyderabad, Chennai, Mumbai, Pune, AhmedabadWork Mode: Hybrid (2 days per week from office)Experience: 5 – 8 yearsAbout the RoleWe are seeking a highly skilled Salesforce Senior Developer with deep expertise in Agentforce to join our dynamic team. In this role, you will...
-
Hyderabad, India Salesforce Full timeJob Description To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Software Engineering Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets...
-
Senior Salesforce Developer
6 days ago
Hyderabad, India Nisum Full timeJob Description Requirement: - 4+ years of experience in Salesforce development with a strong focus on customization, integrations, and automation. - Proven experience working with AgentForce or similar field service management solutions is highly desirable. - Strong knowledge of Apex, Visualforce, Lightning Web Components (LWC), and Salesforce APIs. -...
-
Senior Salesforce Developer
4 days ago
Hyderabad, Telangana, India, Telangana Nisum Full timeRequirement:4+ years of experience in Salesforce development with a strong focus on customization, integrations, and automation.Proven experience working with AgentForce or similar field service management solutions is highly desirable.Strong knowledge of Apex, Visualforce, Lightning Web Components (LWC), and Salesforce APIs.Experience with Salesforce data...
-
Hyderabad, India Info Services Full timeJob Description Title: Senior Salesforce Developer with Agentforce Location: Hyderabad/Chennai/Delhi NCR Mode: FullTime Experience: Minimum 7+ years Work timing: From 12:30 pm to 10:30 pm IST Job Description The purpose of this role is to design, test and maintain software programs for operating systems or applications which needs to be deployed at a client...
