Player Support Agent

3 weeks ago

delhi, India TransPerfect Full time
TransPerfect Gaming Division is an award-winning multilingual video games services company dedicated to world-class translation, localization, player support, games testing, cybersecurity, tool development, art design, and community management services. Our successful community management and player support departments support countless exciting games and titles worldwide, helping developers to manage their communities in multiple languages, while our localization department helps bring games of all genres to the world in over 50 languages.
Are you looking to work on building and raising online communities? Does your true passion lie in video games and online gaming? What if you could combine your hobby with your professional expertise?
Our player support department supports over 1,000 games developers across the globe. We’re currently looking for a dynamic addition to our vibrant team of over 1,000 in-house player support agents who can provide top class support in a fast-paced and active environment.
Responsibilities:
Plan on social postings and interact with players on the official social channels for the title
Create or assist in creating visual assets and copywriting for the social postings
Respond to the live game issues that occur in the game and write up appropriate notices on the forum and social channels when necessary
Work closely with other GMs, Customer Support and Community Managers to solicit feedback and suggestions for the game improvement from the community
Monitor and regularly report on the live-service issues and the players feedback
Monitor regularly live-streaming channels and social channels and work closely with partner influencers
Monitor Discord channels and facilitate the community moderators
Internal point of escalation for agents
Main point of client contact
Required Skills and Qualifications
Fluency in German & English
Experience in video game industry, especially in community management, customer support, QA, or related field
Experience in the social media management (Facebook, Twitter, Instagram, TikTok, etc.)
Prior experience/interactions with the gaming communities – forum or user groups on social channels
Experience in social content creation and posting, publishing calendars, asset creation, copywriting, reporting & analytics
Strong customer service ethic and great inter-personal communication skills
Writing skills for the announcements or forum notices
Ability to act fast on problems or communications and deliver the best results amid a fast-paced, high-volume environment
Creativity, curiosity, and a willingness to learn and grow
Professional and mature demeanour along with strong time-management and organization skills for coordinating multiple initiatives and priorities
Desired Skills and Qualifications:
Bachelor's degree in communications, marketing, or any equivalent work experience
Languages proficiency: German (written C1+, some translation work is included) | English (B2)
Content creator, cosplayer or live-streaming experience within the videogame community
Graphic design or video production/editing skills
Management/team leading experience

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