Apm synthetics tools engineer

2 months ago


Pune, India Ensono Full time

Job Summary The APM Synthetics Tools Engineer position in the Strategic Accounts team is responsible for implementation, management and support of client’s Application Performance Monitoring (APM) practice utilizing Splunk Observability set of tools.

Key responsibilities include management and support of Splunk Observability platform, development, maintenance and support of Synthetics scripts, implementation of effective alerting policies, and creation of various dashboards and reports as required by the client’s Operations and Application Support teams.

Key Responsibilities The Strategic Accounts team is responsible for maintaining and enhancing the service we deliver to our clients.

The main deliverables are: Develop and implement Synthetics monitors of various complexity including Scripted Browsers and API Tests.

Maintain the existing monitor population (2,000+ and growing) and implement timely changes as required by the applications.

Work closely with the application teams and support the applications releases.

Provide expertise in Synthetics scripts development and troubleshooting to the application community.

Create and manage effective alerting / notification policies.

Work closely with the operations and application support teams to minimize the false positive alerts.

Undertake day-to-day operational, troubleshooting and user support.

Provide Synthetics engineering expertise and lead incident and problem management activities involving Synthetics monitors issues.

Develop and implement Synthetics and APM health checks.

Design, configure and support Synthetics Private Locations maximizing the productive utilization and minimizing the execution queues.

Perform Splunk Observability administration tasks including licensing capacity tracking, user access management, roles, permissions, tokens, etc.

Develop and maintain various Splunk Observability dashboards and reports as per the operations and applications support teams’ requirements.

Knowledge Advanced skills in Java / Java Script programming languages and XML technology utilized in developing Web applications.

Expertise in designing, creating, and consuming SOAP and REST services.

Working knowledge of various Web Drivers.

Familiarity with Synthetics monitoring tools.

Ability to create Synthetics monitors and to modify them as required by applications changes or troubleshooting.

Working knowledge and command of common platforms including Linux and Windows.

Excellent problem solving, critical thinking, communication, and teamwork skills.

Excellent written and verbal communication, able to collaborate and rally support.

Self-disciplined, self-managed, self-motivated and strong sense of ownership, urgency, and drive.

Excellent interpersonal skills and the ability to work well in a team.

Passionate to learn, understand, and dissect new technology stack quickly on own.

Additional Skills Microsoft (Power Point, Excel, Word).

Extreme attention to detail.

Experience establishing and documenting processes and procedures.

Ability to multi-task and work well under pressure.

Exceptional customer service skills.

Experience A minimum of four years of Web applications development experience using Java / Javascript programming languages, SOAP and REST services, various Web Drivers and XML technology.

Bachelor of Science/Computers/Engineering is preferred.



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