Knowledge Management Specialist

4 days ago

Noida, India FAST CAREER Full time

Knowledge Management Specialist (Oracle EBS / Oracle Fusion | ITIL Certified)Location: NoidaMode: Work From OfficeType: Contract to Hire (FTC)Experience: 2–4 YearsSalary: max cap Up to 10 LPAAbout the RoleWe are hiring a Knowledge Management Specialist with strong experience in Oracle E-Business Suite (EBS) or Oracle Fusion Applications. The ideal candidate must be ITIL v3/v4 certified and skilled in building, maintaining, and optimizing Knowledge Bases, SOPs, and process documentation within an IT Service Management environment.This role directly supports Oracle EBS/Fusion support teams by improving documentation quality, accelerating ticket resolution, and ensuring ITIL-aligned knowledge governance.Key Responsibilities- Create, update, and maintain Knowledge Base Articles (KBAs), SOPs, FAQs, and User Guides for Oracle EBS/Fusion modules.- Capture tacit technical knowledge from L1, L2, and L3 teams and convert it into structured documentation.- Manage the full Knowledge Management lifecycle – creation, validation, approval, publishing, and archiving.- Ensure alignment of all content with ITIL Incident, Problem, and Change Management processes.- Maintain content version control, quality checks, and compliance with knowledge governance standards.- Build dashboards, reports, and analytics to monitor knowledge usage and effectiveness.- Conduct periodic knowledge review workshops with functional/technical SMEs.- Train teams on how to access, use, and contribute to the Knowledge Base.- Work closely with Oracle EBS/Fusion support teams to ensure documentation accuracy and relevance.Required Skills & Qualifications- 2 to 4 years of experience with Oracle EBS or Oracle Fusion Applications (Financials/OIC/EPM preferred).- ITIL v3 or ITIL 4 Foundation certification is mandatory.- Hands-on expertise with ServiceNow, Topdesk, Confluence, or similar ITSM/KM tools.- Strong skills in technical writing, documentation, SOP drafting, and knowledge structuring.- Excellent communication skills and the ability to simplify complex technical concepts.- Proficiency in PowerPoint, Excel, and documentation templates.- Experience working in ITSM or ERP support environments.Preferred (Good to Have)- Exposure to ITIL governance frameworks and knowledge audits.- Experience with Oracle EBS Financials or Fusion Financial modules.- Ability to design visually structured documents and training materials.- Experience supporting ERP or cloud-based environments.Why Join Us?- Opportunity to work closely with Oracle EBS/Fusion support teams.- High-impact role that improves operational efficiency.- Structured career path within IT Service Management & ERP documentation.- Work with global stakeholders and senior SMEs.

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