Asset Management Supervisor

Recreation Communication and Coordination Provide information to guests about available recreation facilities, activities, lessons, and equipment. Recreation Facilities Safety Observe activity in the recreational facility and respond appropriately in accordance with local operating procedure in the event of an emergency. Provide assistance to injured guests until the arrival of emergency medical services. Promote the rules and regulations of the recreation facility (fitness center, pool/beach, tennis courts, skiing area) intended for the safety and welfare of guests and members. Follow company policy and procedure for working with children (e.g., Be aware of situations where guests are not able to safely participate in an activity and inform supervisor/manager. Complete any certifications/training required by law or manufacturer to instruct guests/clients on the use of equipment. Engage guests in conversation regarding their stay, property services, and area attractions/offerings. Address guests' service needs in a professional, positive, and timely manner. Assist other employees to ensure proper coverage and prompt guest service. Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible. Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones). Speak to guests and co-workers using clear, appropriate and professional language. Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call. Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property. Assists Management Ensure that hourly employees are trained on company core values, job roles, responsibilities, and technical and service aspects of the job. Assign and ensure work tasks are completed on time and that they meet appropriate quality standards. Assist management in establishing and communicating goals, performance expectations, timetables and deadlines for shift or departmental operations to hourly employees and ensure that they are understood. Assist management to ensure that hourly employees have the necessary resources to effectively perform their jobs (e.g., supplies, equipment, and inventory). Collaborate with management to develop and carry-out ideas and procedures and set goals to continuously improve department performance around guest and employee satisfaction scores. Listen to hourly employees' suggestions for improving how work is done and how guests are served, gaining management support as needed to act upon suggestions. Collaborate with management to formally recognize hourly employees' performance contributions. Quality Assurance/Quality Improvement Comply with quality assurance expectations and standards. Monitor the performance of others to ensure adherence to quality expectations and standards. Develop and implement quality improvement or corrective action plans. Identify and recommend new ideas, technologies, or processes to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Read and visually verify information in a variety of formats (e.g., Visually inspect tools, equipment, or machines (e.g., Enter and locate work-related information using computers and/or point of sale systems. Stand, sit, or walk for an extended period of time or for an entire work shift. Move through narrow, confined, or elevated spaces. Maintain awareness of suspicious activity and report any such activity to a supervisor/manager. Report work related accidents, or other injuries immediately upon occurrence to supervisor/manager. Identify and correct unsafe work procedures or conditions and/or report them to management/Loss Prevention personnel. Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment. Complete appropriate safety training and certifications to perform work tasks. evacuations, medical emergencies, natural disasters). Follow policies and procedures for the safe operation and storage of tools, equipment, and machines. Policies and Procedures Follow company and department policies and procedures. Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures. Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.