Customer Service Manager- Fashion

3 days ago

Kochi, India Miriyam Lifestyle Private Limited Full time € 18,000 - € 25,000

Customer Support Executive For an Online Ethnic Fashion Brand Kochi, Kerala, In-office At Miriyam Lifestyle Private Limited ( we are looking for a Customer Support Executive with a passion for textiles, ethnic fashion, and customer delight to join our growing team. You will be the voice of our brand—helping customers with their shopping experience, assisting them in choosing the right products, and ensuring that every interaction reflects our commitment to quality and warmth. The ideal candidate should have prior experience in textiles, sarees, or ethnic fashion retail, along with excellent communication skills in English and Malayalam. Knowledge of Hindi and Tamil will be considered an added advantage. Serve as the first point of contact for all customer interactions across phone, WhatsApp, chat, and email. Process returns, exchanges, and cancellations as per company policy, ensuring a smooth customer experience. Gather feedback and insights from customers to help improve service quality and online experience. Minimum 1 year of experience in customer support, preferably in e-commerce, textiles, or ethnic fashion retail. Strong verbal and written communication skills in English and Malayalam (mandatory). Knowledge of Hindi or Tamil will be an added plus. A good understanding of Indian ethnic fashion, fabrics, and saree terminology is highly desirable. Proficiency in customer service platforms such as Wati, Shopify, or similar tools will be an added advantage. Problem-solving mindset and the ability to work with minimal supervision. If you love ethnic fashion and enjoy helping people find the perfect outfit, this role offers a chance to grow with a brand that values tradition, elegance, and customer happiness.

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