RevOps Analyst

Who are we?Whatfix is an AI platform advancing the “userization” of enterprise applications, empowering companies to maximize the ROI of their digital investments. Technology needs adoption. It’s no different for AI. As AI reshapes roles, workflows, and human-machine interactions, it also introduces new layers of complexity and user friction. This is where Whatfix plays a pivotal role. A decade old DNA of empowering people to succeed with technology and not replacing them. We call this philosophy Userization: the belief that technology must adapt to the user, not the other way around.At the heart of userization philosophy is ScreenSense, our proprietary AI engine, which continuously interprets both the context of what users are doing in an application or an AI tool and the intent behind their actions. By combining these signals, Whatfix delivers real-time guidance, nudges, knowledge, and automation directly in the flow of work.This intelligence powers our entire product suite.- Digital Adoption helps users get productive faster.- Product Analytics uncovers friction and closes adoption gaps.- Mirror allows employees to train in safe, simulated environments.These are embedded with Whatfix AI Agents which supercharge creation, insights, and user guidance.Our upcoming AI-first products are already creating a buzz in the market.- Seek is an AI-native assistant that not only knows your business context but can also act across applications to get work done on your behalf.- Whatfix Mirror 2.0 is the world’s only System plus Role simulation with a complete assessment to lead the Gen AI simulation category.Together, these products reflect Whatfix’s commitment to building enterprise-ready AI teammates that maximize productivity and ROI. It gives users a unified, intelligent way to find answers across systems, apps, and knowledge silos and helps anyone looking to deliver fast and contextual answers.Whatfix is bridging the gap between rapid technological change and human enablement—ensuring AI is not only embedded but also usable, trusted, and outcome-driven for every employee.At Whatfix, we’re not just making software easier—we’re making AI work for people.The company has seven offices across the US, India, UK, Germany, Singapore, and Australia and a presence across 40+ countries.Customers: 700+ enterprise customers, including 80+ Fortune 500 companies such as Shell, Schneider Electric, and UPS Supply Chain Solutions.Investors: A total of ~$270 million USD has been raised as yet. Most recently Series E round of $125 Million USD led by Warburg Pincus, with participation from existing investor SoftBank Vision Fund 2. Other investors include Cisco Investments, Eight Roads Ventures (A division of Fidelity Investments), Dragoneer, Peak XV Partners, and Stellaris Venture Partners.Whatfix’s leadership is consistently recognized across top industry analysts and business rankings:- Won the 2025 AI Breakthrough Award for the Overall AI-based Analytics Solution of the Year- Only DAP to be recognized as a “Leader” across various DAP reports for the past 5+ years by leading analyst firms like Gartner, Forrester, IDC, and Everest Group.- With over 45% YoY sustainable annual recurring revenue (ARR) growth, Whatfix is among the “Top 50 Indian Software Companies” as per G2 Best Software Awards.- Named a Gartner Customers’ Choice for DAP for the second year in a row (2024 and 2025)—the only vendor in the market to earn this distinction consecutively.- We also boast a star rating of 4.6 on G2 Crowd, 4.5 on Gartner Peer Insights, and a super-high CSAT of 99.8%- Stevie Award winner in the category (Bronze): Customer Service Department of the Year – Computer Software - 100 or More Employees.- Winner of the ISG Paragon Innovation Award in partnership with Sophos (customer) for the EMEA region and finalist in the Transformation Award category.- RemoteTech Breakthrough Awards winner for “Software Asset Management Solution of the Year”These recognitions are matched by business performance:- Highest-Ranking DAP on 2023 Deloitte Technology Fast 500™ North America for Fifth Consecutive Year- Listed on the Financial Times & Statista's High-Growth Companies Asia-Pacific 2025 list.- Won the Silver for Stevie's Employer of the Year 2023 – Computer Software category and also recognized as Great Place to Work - Only DAP to be among the top 35% companies worldwide in sustainability excellence with EcoVadis Bronze Medal.About the RoleWe are seeking a detail-oriented and proactive RevOps resource to join our team at Whatfix. This role is critical in ensuring the accuracy and hygiene of our CRM and pipeline data, managing day-to-day operations in our Sales forecasting tool, and owning the documentation and periodic updates of Rules of Engagement (RoEs).Key ResponsibilitiesCRM & Pipeline Hygiene:- Maintain data accuracy, completeness, and standardization in Salesforce to ensure reliable forecasting and reporting.- Conduct regular audits of pipeline data in collaboration with regional RevOps leads and Sales/Marketing teams.Rules of Engagement (RoEs):- Own documentation and governance of existing RoEs.- Collect stakeholder feedback for RoE updation.- Support RevOps leadership in resolving RoE-related disputes by maintaining clarity in ownership and processes.Sales forecasting Operations:- Own day-to-day operations and hygiene in sales forecasting tool (forecasting & pipeline management platform).- Ensure forecasting inputs are reliable and system usage remains consistent across GTM teams.- Track proper utilization of the tool as a forecasting tool across the companyAd-hoc Analysis:- Drive on-demand analysis, data pulls, and insights generation for RevOps and GTM stakeholders.- Partner with senior analysts to support deeper analytics and dashboard builds.Required Skills & Experience- 2–4 years of professional experience, preferably in Revenue Operations, Sales Operations, or an analytics-oriented role in a SaaS/product company.- Strong proficiency in data analysis with advanced knowledge of Excel/Google Sheets (pivot tables, complex formulas, data visualization).- Hands-on experience with Salesforce CRM; familiarity with data quality frameworks.- Ability to synthesize data into clear, actionable insights and communicate effectively with cross-functional stakeholders.- Detail-oriented with a process-driven mindset and strong ownership.Good to Have- Experience with BoostUp or similar forecasting/pipeline management tools.- Exposure to RevOps in a SaaS/product-led organization.- Familiarity with GTM tool ecosystems.Perks & Benefits (India)- Best-in-class medical insurance coverage- Free lunch & dinner buffet- Doorstep cab drop facility- Education sponsorship- Internal job