Staff Program Manager

About Business Unit:

At the core of all that Epsilon does is a team that sets the foundation of our IT infrastructure. The team drives innovation and efficiency through pioneering technology across Epsilon's platforms and business verticals. From being the first point of contact for infrastructure needs to final deployment, the team provides end-to-end solutions for our client-facing platforms. ETS supports all aspects of revenue-generating platforms for Epsilon and sets the architectural direction for our enterprise deployments. By adopting the newest technologies, such as Cloud, Automation, and Artificial Intelligence, the team is at the front of redefining our digital business and capturing new opportunities.

Why we are looking for you:

We’re looking for a driven and experienced Staff Program Management to join our Infrastructure organization in Customer Platforms & Technology Services (CPTS) at Epsilon. This role plays a critical part in managing and scaling infrastructure initiatives across data centers, public cloud environments (AWS, Azure, GCP), and enterprise platforms.

What you will enjoy in this role:

As a Staff Program Management, you’ll be responsible for driving planning and execution of key initiatives. You will lead quarterly planning cycles, milestone definition, risk

management, execution tracking, and stake-holder communication across multiple teams. You will prepare, analyze, and present program reports, and lead sprint ceremonies to ensure delivery against priorities.

Responsibilities

• Lead cross-functional infrastructure programs across on-premises and cloud environments, including data center migrations, cloud enablement, automation, monitoring, and incident management platforms.
• Drive quarterly infrastructure planning, ensuring prioritization aligns with business and technical outcomes.
• Partner with engineering, security, and operations leads to define program goals, scope, timelines, and resource requirements.
• Track key deliverables and milestones across multiple concurrent initiatives.
• Identify and proactively mitigate program risks.
• Provide clear, timely communication to executive stake-holders and engineering teams.
• Improve execution discipline by driving adoption of best-in-class program and project management practices.
• Facilitate cross-functional alignment on priorities, dependencies, and deliverables.
• Maintain program documentation in Confluence and ensure visibility of decisions, risks, blockers, trade-offs, and releases.

Qualifications

• Degree in B.E/B.Tech, Masters will be a bonus
• 13+ years of experience in technical program management, preferably with at least 5 years in infrastructure, compliance, IT Operations, or engineering domains.
• Proven success managing complex, multi-phase programs in fast-paced environments.
• Strong understanding of infrastructure concepts, including cloud platforms (AWS, Azure, GCP), compute, storage, networking, automation, observability, and compliance.
• Excellent communication and organizational skills with experience influencing across functions and levels.
• Proficient in Agile, Scrum, and hybrid delivery models.
• Strong experience with Power BI (for data analysis, reporting, and executive dashboards) and EazyBI (Jira-integrated reporting for sprint and program tracking).
• Familiarity with Jira, Confluence, and Microsoft Office applications.
• Able to build trust and influence stake-holders effectively, even without formal authority, to drive desired outcomes.
• Experience in a matrixed, distributed global team environment.