HR Operations Lead

AboutWednesday Solutions is a product engineering company headquartered in Pune. We work with digital-first businesses to solve complex product engineering challenges using our proprietary AI-driven product engineering model. Our services — Launch, Amplify, Catalyse, and Control — help shape robust, intelligent, and scalable products across web, mobile, TV, and IoT platforms.We believe exceptional products are built by exceptional teams — teams that are aligned, motivated, and driven by purpose.The RoleWe're looking for an HR Operations Lead to own the day-to-day execution of employee engagement, grievance resolution, and vendor management.This is a hands-on, operational role. You'll work closely with leadership and the existing HR team to ensure our people feel heard, supported, and engaged — while keeping our vendor relationships and HR operations running smoothly.You should be someone who thrives in execution mode: responsive, empathetic, detail-oriented, and comfortable juggling multiple priorities without losing quality. You care about people, follow through on commitments, and know how to get things done efficiently.ResponsibilitiesEngagement- Design and execute engagement initiatives that reinforce our company values and business priorities — not just activities, but meaningful experiences that connect people to purpose.- Ensure every engagement activity has a clear link to our culture and the behaviors we want to promote.- Monitor team morale through pulse surveys, 1-on-1s, and informal check-ins; surface insights to leadership.- Drive internal communication around culture, recognition, and company updates.- Build rituals and touchpoints that strengthen belonging and alignment across the team.Grievance Management- Serve as the primary point of contact for employee concerns, complaints, and conflict resolution.- Handle sensitive conversations with discretion, empathy, and fairness.- Document issues systematically and escalate appropriately while maintaining confidentiality.- Work with leadership to resolve grievances quickly and restore trust where needed.Vendor Management- Own relationships with all people-related vendors — manage contracts, renewals, and performance.- Ensure timely deliverables, accurate invoicing, and SLA adherence.- Evaluate vendor performance and recommend improvements or alternatives.- Negotiate terms, onboard new vendors, and maintain documentation across all partnerships.General Operations- Support onboarding and offboarding logistics, ensuring smooth employee experiences.- Maintain accurate documentation across HRIS, employee files, and compliance records.- Assist with leave management, attendance tracking, and policy clarifications.- Collaborate with the HR team on recruitment coordination, performance cycles, and ad-hoc projects.Must Haves- 5–8 years of HR or People Ops experience, preferably in IT services or product companies.- Strong hands-on experience in employee engagement, grievance handling, and vendor management.- A business-first mindset when it comes to engagement — you understand how to connect activities to values and outcomes, not just plan events.- Excellent interpersonal and communication skills — you're approachable, clear, and empathetic.- High attention to detail and follow-through — you don't drop balls.- Comfortable working independently and managing multiple priorities without constant oversight.- Discretion and maturity in handling sensitive or confidential matters.- Proficiency with HRIS tools, Google Workspace / MS Office, and basic project management.- Experience in service-driven, delivery-focused environments.- Familiarity with compliance and labor laws.- Prior exposure to culture-building initiatives or change management.