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EMotorad | E-commerce Marketplace Associate

1 month ago

delhi, India EMotorad Full time
Job Description: E-commerce Marketplace Associate
Role Summary:
We are seeking a detail-oriented and proactive E-commerce Marketplace Associate to manage day-to-day operations across various online marketplaces. The ideal candidate will be responsible for maintaining high-quality listings, ensuring smooth order fulfillment, monitoring account performance, and resolving operational challenges. This role requires excellent problem-solving skills and the ability to collaborate effectively with cross-functional teams.
Key Responsibilities:
1. Listings & Catalog Management:
Create, update, and maintain product listings across e-commerce platforms.
Fix errors and ensure all listings comply with platform guidelines and standards.
2. Orders & Inventory Management:
Manage order processing and oversee after-sales support with quality checks.
Monitor inventory levels to avoid stockouts or overstocking situations, ensuring optimal stock management.
3. Shipment Planning:
Plan and coordinate timely, cost-effective shipping strategies.
Monitor shipments, including FC inbounds, and promptly resolve any delivery issues.
4. Performance Tracking:
Track and analyze platform metrics such as sales, customer feedback, and account health.
Handle buyer/seller messages effectively to maintain strong customer relationships.
Provide regular performance reports with actionable insights to stakeholders.
5. Problem-Solving:
Address customer concerns, returns, and platform disputes efficiently.
Collaborate with marketplace support teams to resolve account, listing, or operational issues.
Qualifications:
Bachelor’s degree in Business, Marketing, or a related field.1–3 years of experience in managing e-commerce operations or marketplace accounts. Proficiency in working with e-commerce platforms (Amazon, Flipkart, etc).
Strong analytical skills with the ability to generate actionable insights. Excellent communication and organizational skills. Proactive approach to problem-solving with a customer-first mindset.
What We Offer:
Opportunity to work in a dynamic and fast-paced e-commerce environment. Exposure to multiple marketplaces and the chance to contribute to growth strategies. Collaborative and supportive team culture.