Group Manager

1 week ago

Bangalore, India WNS Full time

Job description:

Adherence to Regulations

Follow banking regulations & guidelines

Operational

Liaise with regulatory, legal and banking regulation as per requirement

Ensure that daily, weekly and monthly tick lists are effectively maintained and the commitments towards our internal and external customers are met according to Service Level Agreement (SLAs)

Ensure all activities are carried out as per the agreed SLAs and in case of exceptions, beneficiaries are advised accordingly.

Manage the workflow efficiently with the resources available without compromising on the risk and services.

Ensure escalation of any identified risk and suggest and implement mitigating actions and controls to safeguard the financial institution

Ensure timely and effective communication is maintained with Internal as well as external customers taking utmost care in protecting the reputation of the financial institution

Identify risk and nature of issues and inquiries arising repeatedly. Ensure to escalate these identified risks to the Supervisor / Line Manager / Department Head within the Unit and be a part of the team designing the mitigating factors

Review periodically the staff job functions and ensure that all staff within the unit is fully aware of all the process which would facilitate job rotation

Maintain professionalism and effective communication with colleagues within the Unit and all other Departments

Adhere to your individual duties and responsibilities and support the team to deliver service excellence

Ensure all staff are able to deliver the tasks assigned including on the job, technical & soft skill training and development

Ensuring all volumes, as expected are completed by end of the day

Volume 100% of the target

Quality As Specified by Client

Qualifications

Qualification: Graduation/Post Graduation from recognized University

Experience:

Detailed Knowledge of PEP Screening/Negative News Screening/KYC/SOF/ML/CDD/EDD/Sanctions/Fraud Investigations

Understanding of Financial Crime Policies and Documentations, knowledge on basic banking terminologies, Onboarding/Compliance/AML/TM/KYC experience

Prior experience into managing people and teams across a 24/7 operation

Fundamental understanding of MS Office tools

Assist in management of the workflow on a day-to-day basis, increasing operational quality/efficiency by providing improvement suggestion for front & back-office support to all departments

In line with set KPI and performance objective maintain 100% accuracy and error-free work

ACAMS/CFCS/ICA/CFE Certification or any other Financial Crime certifications, desirable

Overall experience of 10-14 years into PEP Screening/Negative News Screening/Financial Crime/CDD/EDD/Due Diligence/Investigations/AML/TM/KYC/IDV desirable

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