Servicenow itom developer

1 month ago

Mohali, India RevClerx Pvt Ltd Full time
As a Service Now ITOM Developer, you will collaborate with both internal teams and external stakeholders to understand and refine business requirements and processes. Your role will involve developing tailored solutions that address client needs and enhance operational efficiency. You will also support various process improvement initiatives.
Key Responsibilities:
Engage in project kick-off meetings, design workshops, requirement gathering sessions, and sprint planning.
Design, develop, and implement solutions using Service Now ITOM modules Discovery, Service Mapping, and Event Management.
Write and execute test scripts, conduct demos, and gather feedback.
Maintain and advance Service Now product certifications through our comprehensive training programs.
Develop and maintain technical documentation, including specifications, test plans, and user guides.
Provide technical expertise and support to troubleshoot and resolve issues related to Service Now ITOM modules.
Stay updated on industry trends and best practices in IT operations management to drive continuous improvement.
Requirements:
Bachelor's degree in Computer Science, Information Technology, or related field.
Willing to relocate to Mohali or open for a working in a hybrid model
2-4 years of experience with Service Now ITOM, focusing on Discovery and Service Mapping.
Proficient in Service Now scripting and developing custom probes and sensors.
Experience with Power Shell and a scripting language like Python or Ruby.
Familiarity with the Service Now Common Service Data Model (CSDM).
Experience with migrations and integrations involving Dynatrace, App Dynamics, Solar Winds, or similar event management solutions.
Knowledge of infrastructure as code technologies such as Chef, Puppet, or Ansible.
Understanding telecommunication networks and infrastructure is a plus.
Experience with the Service Now network inventory data model and telecom service management industry add-ons is an advantage.
Excellent problem-solving skills and ability to work effectively in a fast-paced environment.
Service Now certifications (e.g., Certified Implementation Specialist) preferred.
Join us and be part of a collaborative environment where your expertise will make a significant impact on our organization's success. Apply now to take your career to the next level

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