Undergraduate Manager

1 week ago

Bangalore, India Delta Air Lines Full time
About Delta Tech Hub: Delta Air Lines (NYSE: DAL) is the U.S. global airline leader in safety, innovation, reliability and customer experience. Powered by our employees around the world, Delta has for a decade led the airline industry in operational excellence while maintaining our reputation for award-winning customer service. Delta has fast emerged as a customer-oriented, innovation-led, technology-driven business. The Delta Technology Hub will contribute directly to these objectives. It will sustain our long-term aspirations of delivering niche, IP-intensive, high-value, and innovative solutions. It supports various teams and functions across Delta and is an integral part of our transformation agenda, working seamlessly with a global team to create memorable experiences for customers.

Lead and develop a diverse, high-performing and innovative team of Production Quality and Operations resources including mentoring, utilizing best practices as a people manager and organizational leader.
Position team to support product and IT teams with user acceptance planning and coordination for delta.Discover ways to improve defect mitigation across all levels of the organization inclusive of utilizing customer and Reservations specialists’ feedback, web analytics data, and industry trends to understand reported issues.
Manage, research, and resolve executive inquiries and/or issues raised by the Department of Transportation
Work closely with IT and cross-functional commercial and operational business teams to successfully drive, execute and deliver on acceptance testing and defect resolutions
Oversee prioritization, tracking, validation, and resolution of defects with the Product Manager(s) and the IT teams.
including executive presence.
Ability to explain technical and business processes and articulate in-depth knowledge of the Digital Operations, user acceptance testing, and defect management process to a wide audience.

A Bachelor's degree in Business or Technology discipline, or related field and 12 + years of work experience. Minimum 5 years people experience
~12 + years of experience in UAT, QA, and project management
~ Knowledge of Delta Air Lines and/or the airline industry, travel landscape and consumer behavior
~ Graduate or Professional Degrees in Computer Science, Business, Information Systems, Business / Administration, Engineering, IT, Management, Business Administration / Management, Communication, or related field
Experience with process improvement and streamlining based on new requirements
Experience with end-to-end testing of large projects
Experience with mainframe testing
Familiar with cloud technologies
Experience with Generative AI

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