Associate Manager

AVASO Technology Solutions is currently seeking a Associate Manager - Service Delivery . As an AVASO employee, you will be part of a global organization that provides IT Services to big national as well as international clients across multiple industries. We are an IT solution provider with coverage in more than 170 countries as well as global distribution capabilities. We have a proven track record of success in providing best-of-breed technology solutions to enterprises of all sizes, including some of the world’s largest brands. AVASO offers you an excellent growth opportunity with a strong global company and good money. Website:- Associate Manager - Service Delivery Full-Time In a projectized organizational structure, the Associate Manager - Services Delivery is responsible for the successful execution of IT service projects while also overseeing and managing project-based teams. This role combines leadership in project delivery management responsibilities, fostering a high-performance culture and ensuring teams are engaged, skilled, and aligned with project and organizational objectives. Delivery Management Lead and oversee the successful delivery of IT service projects, ensuring alignment with scope, timelines, and budgets. Define project objectives, deliverables, and success criteria while managing project lifecycles. Track and report project progress using standardized dashboards and KPIs. SLA and KPI Management Ensure that all projects meet contractual SLA obligations and internal performance standards. Conduct root cause analyses for SLA breaches and implement mitigation strategies to prevent recurrence. Customer Relationship Management Act as the primary liaison for customers on project-related issues, updates, and escalations. Conduct regular project reviews and feedback sessions with clients to enhance satisfaction and retention. Monitor service delivery metrics and take corrective or preventive actions as required. Resource Management Assign, manage, and oversee project-specific team resources to ensure optimal utilization and alignment with project goals. Foster team engagement, collaboration, and motivation to maintain a high-performance culture. Identify training needs and coordinate professional development opportunities. Ensure timely onboarding and proper allocation of new resources for projects. Risk and Issue Management Maintain a risk register, proactively identifying and addressing potential risks. Facilitate rapid escalation and resolution of critical project issues. Change and Transformation Management Manage project scope changes through structured Change Control Processes. Align stakeholders on transformation initiatives and ensure proper documentation. Establish and monitor governance frameworks for effective project delivery. Ensure compliance with legal, regulatory, and organizational standards for each project. Delivery Financial Management Complete billing processes promptly as per the scheduled billing cycle. Develop and track project budgets, billing, and financial forecasts. Maintain financial dashboards to monitor project profitability and cost-effectiveness. Conduct variance analysis between planned and actual financial outcomes. Gather feedback from project teams and clients to implement process improvements. Promote a culture of innovation and learning to enhance efficiency and quality. Bachelor’s degree in IT, Project Management, or a related field. Experience: More than 8 years in Service Delivery in EUC, Networking, or similar roles within IT Managed Services. Proven experience in managing projectized environments, IT service delivery, and people management. PMP, PRINCE2, ITIL, or Agile certifications. Strong knowledge of project management frameworks (e.g., Agile, Waterfall). Proficiency with team management tools (e.g., ServiceNow, Jira, Microsoft Project). Strong understanding of service delivery lifecycles. Effective stakeholder management. Proactive risk identification and mitigation. Customer-centric mindset and commitment to service excellence. Knowledge of ITIL framework and ISO standards. AVASO Technology Solutions (referred as “AVASO”) do not discriminate against any employee or applicant for employment on the basis of race, colour, sex, creed, religion, national origin, gender, sexual orientation, age, gender identity, pregnancy, genetic information, disability, protected veteran status, or any other status protected by state or local law, and to provide equal employment opportunity.