Operations Manager- Mumbai
2 weeks ago
Operations Manager in Managed ServicesCombination of technical expertise (L3 engineer) with a focus on process, efficiency, and team leadership (Operations Manager) within a client-focused service delivery environment.Responsible for resolving the most complex technical issues, driving continuous improvement, and ensuring operational excellence and client satisfaction.Key Responsibilities- Expert-Level Technical Support: Act as the final point of escalation for complex, high-impact incidents that L1 and L2 support teams cannot resolve, providing expert-level troubleshooting and problem resolution.- Problem and Incident Management: Lead root cause analysis (RCA) for recurring issues and implement permanent solutions to prevent future occurrences, all within established Service Level Agreements (SLAs).- Operational Efficiency & Process Improvement: Monitor and optimize daily operational processes to ensure cost-effectiveness and productivity. Identify bottlenecks, eliminate waste, and implement continuous improvement initiatives, often using methodologies like Lean or Six Sigma.- Team Leadership and Mentorship: Provide guidance, coaching, and mentorship to junior L1 and L2 support engineers. Conduct training sessions and create technical documentation/knowledge articles to enhance overall team competency.- Vendor and Stakeholder Management: Coordinate and manage relationships with third-party vendors for escalations and equipment/software procurement. Liaise between internal teams, clients, and senior management to ensure alignment and clear communication.- Project Management & Implementation: Manage and implement technical projects, such as system upgrades, new technology deployments, or disaster recovery functions, ensuring they are delivered effectively and on time per client requirements.- Quality Assurance and Compliance: Establish quality standards, perform regular audits, and ensure all operations and processes adhere to company policies, industry standards (e.g., ITIL), and regulatory requirements.- Performance Monitoring and Reporting: Define, monitor, and analyze key performance indicators (KPIs) and operational metrics. Prepare and present reports to senior management to inform data-driven decision-making.Required Skills & Qualifications- Education: A Bachelor's degree in Computer Science, Information Technology, Operations Management, or a related field (or equivalent work experience).- Experience: Typically requires a minimum of 5-8 years of experience in IT infrastructure, technical support, or an operations support role, preferably within a managed services environment.- Technical Expertise: In-depth, cross-functional knowledge of relevant technologies (e.g., Cloud, Security, Networking, Applications, Databases, Operating Systems).- Certifications: Relevant industry certifications (e.g., ITIL, CCNP/CCIE, PMP, Lean Six Sigma) are often highly valued or required.- Soft Skills: Strong analytical and problem-solving abilities, excellent communication and leadership skills, adaptability, organizational skills, and a client-focused approach.- Tools: Proficiency with operational software, project management tools (e.g., Jira, ServiceNow), monitoring tools, and data analysis software.
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Operation Manager
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Mumbai, India Placement Mumbai Full timeTitle Operation Manager Posted On 01 Aug 2525 Description Skills: Logistics Experience, Inventory management , Online portals order processing Qualification: Any graduate Work Hours: 10am to 7pm Salary: 20000 to 35000 Experience Required: 1 to 3yrs Industry: any industry Details: We require an operation manager for our Mumbai office for inventory planning...
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General Manager – Warehouse Operations
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Mumbai - Operations
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th Floor- Mumbai (Ruby), India Legal operations Full time ₹ 12,00,000 - ₹ 36,00,000 per yearRequisition Id : As a global leader in assurance, tax, transaction and advisory services, we hire and develop the most passionate people in their field to help build a better working world. This starts with a culture that believes in giving you the training, opportunities and creative freedom. At EY, we don't just focus on who you are now, but who you can...
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Mumbai, Maharashtra, India Ares Operations Full time ₹ 12,00,000 - ₹ 36,00,000 per yearOver the last 20 years, Ares' success has been driven by our people and our culture. Today, our team is guided by our core values – Collaborative, Responsible, Entrepreneurial, Self-Aware, Trustworthy – and our purpose to be a catalyst for shared prosperity and a better future. Through our recruitment, career development and employee-focused programming,...
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Receptionist / Front Office - Western Mumbai
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Mumbai, India Placement Mumbai Full timeFront Office Assistant Responsibilities: - Reporting to management and performing administrative duties. - Answering telephone calls, as well as screening and forwarding calls. - Scheduling and confirming appointments, meetings, and events. - Welcoming and assisting visitors in a friendly and professional manner. - Handling basic inquiries and sorting...
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Operations Executive
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Mumbai, India ZFW Dark Stores Full timeLocation Mumbai -1 more property **About ZFW Dark Stores** We enable **Same-Day Deliveries for E-commerce brands** through next-gen technology, a network of dark stores, & last-mile delivery fleets across India. Our platform integrates seamlessly with a brand’s website to provide complete visibility into supply-chain ops and customers: significantly...
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Gurugram, Navi Mumbai, Thane, India Job House Mumbai Full timeCoordinating sales team by managing schedules,filing important documents & communicating relevant information. Collaborating with other departments to ensuresales, marketing, queries, & deliveries are handled efficiently. preparation of Quotations Required Candidate profileMust have good experience in operations/Backoffice /sales coordination of minimum 5...
