GalaxE.Solutions | Help Desk Technician | bangalore

2 weeks ago


bangalore, India GalaxE.Solutions Full time

• 1-3 years of customer service experience, preferably in a call center environment with a bachelor’s degree or equivalent in a related field

• Strong knowledge of Microsoft systems, software, and technologies

• Familiarity with ITIL process

• Knowledge of MS Office Suite

• Functional knowledge of cloud technologies, web-based applications, Active Directory / RACF / RSA / LDAP software and technologies, various hardware, virtual private network /Firewall support, and PC Desktop Support

• Familiarity with Work at Home solutions

• Proficient in ServiceNow or other IT Service Management Platforms

• Empathetic customer service resource

• Exceptional customer-oriented capabilities with excellent communication skills – both written and verbal

• Responds quickly and resolves problems related to technology usage.

• Probes and uncovers customers’ underlying issues.

• Defines problems quickly and resolves the majority of issues within the specified timeframe.

• Can deliver “just-in-time” training over the phone.

• Actively shares knowledge and offer assistance to team members.

• Identifies and takes initiative to implement improvement opportunities.



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