Consultant - Brand & Marketing
3 days ago
Professional Services Consultant Experience : 6+ years of relevant professional services or technical project management experience, with a preferred focus on Saas, and Retail or eCommerce. Bachelor’s or Master’s degree with majors/minors in IT-related fields The Professional Services Consultant leads the client onboarding, optimization and customer success projects for the Digital Experience and Marketing Products portfolio of Algonomy. This role will be part of our best-in class professional services team that supports some of the biggest retail customers in the world. The Personalisation Consultant will be responsible for leading project implementations and all aspects of successful project execution in order to meet both technical and business objectives. Implementing and onboarding customers with Algonomy products as per project Scope, budget and timelines. Configuring product and improving solution performance to meet those KPIs. Explaining technical details during implementation and providing the technical guidance required Validating and debugging the various parts of the customer’s implementation, such as product feed, java script or server-side API requests Providing excellent service to our clients through timely execution, clear communication and creative thinking Training our customer’s super users to fully know how to work in the product dashboard Be the customer voice to internal stakeholders and drive resolution of support issues and product feature prioritization. The Personalisation Consultant must be open to expand beyond the defined role to help where needed. Experience Required Strong client facing and professional Consulting experience. Knowledge of project management tools and methodologies. Able to produce and maintain detailed project plans, prioritise issues, escalate approprietly and manage many projects simultaneously Analytical,critical thinking and ability to understand and interpret data Understanding of presentation-layer web-development languages such as HTML, CSS and JavaScript. Fluency in English (written and verbal). Experience in SaaS, eCommerce and/or consumer-oriented online services. Client side (JavaScript Framework) and Server-side (APIs) integration is mandatory Experience of running A/B, MVT testing Proficient in online consumer analytics (e.g. analysis of online transactions, average order value, conversaion rates) and Web-based reporting. Expertise with web usability/UO/UX principles, including the design and implementation of user experience best practices in eCommerce Experience with search engine technology and how to optimize search result for eCommerce is preferred Algonomy helps consumer businesses maximize customer value by automating decisioning across their retail business lifecycle with AI-enabled solutions for eCommerce, Marketing, Merchandising, and Supply Chain. Algonomy is a trusted partner to more than 400 leading brands, with a global presence spanning over 20 countries. Our innovations have garnered recognition from top industry analysts such as Gartner and Forrester—more at .
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