Customer Relationship Specialist
7 days ago
- Job Title: Customer Relationship Specialist – International Voice Process (Accounts Support)
- Location : Hi-Tech City, Hyderabad, India.
- Job Type: Full-Time, Office Based Only. (No Work from Home)
- Work Timings: 4:00 AM to 1:00 PM IST (Aligned with Australian Time Zone)
- Experience Level: 2 to 5 Years
- Excellent English communication skills (oral and written).
- Should be in a position to talk to Australian clients.
- Excellent communication and interpersonal skills.
Remote Teams IT Solutions Pvt Ltd, Hyderabad, is the offshore extension of Remote Teams Pty Ltd, Australia. We provide high-quality support services to Australian businesses across Finance, Accounting, IT, and BPO operations. We are looking for enthusiastic, customer-focused professionals with excellent English communication skills and a background in Accounts to join our International Voice Process team and build long-term customer relationships.
This role is ideal for enthusiastic candidates who are confident in speaking English fluently and handling conversations with Australian clients. The focus is on voice and email communication for customer service, accounts-related coordination, and day-to-day business support. Basic knowledge of Accounts (Accounts Receivable & Accounts Payable) will be an advantage, but the primary requirement is strong international voice process communication skills.
Key Responsibilities
- Handle inbound and outbound calls with Australian clients and stakeholders.
- Manage customer queries via phone, email, and messages with professionalism.
- Provide support in basic Accounts Receivable (AR) and Accounts Payable (AP) processes (invoice follow-up,
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