Analyst / Business Analyst

1 day ago


Hyderabad, India Dextara Datamatics Full time

Role: Salesforce Senior Business Analyst Location: Hyderabad (Hybrid) Experience Required: 8+ years (with minimum 6+ years as a Salesforce Business Analyst) Preferred Certifications: Salesforce Administrator, Salesforce Business Analyst, Salesforce Sales Cloud / Service Cloud Consultant, Platform Developer I Partner with business teams to gather, analyze, and document functional & non-functional requirements. Prepare detailed Business Requirement Documents (BRD) and Functional Requirement Documents (FRD) . Design process flow diagrams , data flow diagrams , and visual workflow charts to support business understanding. Implement Salesforce configuration changes including Flows, Fields, Page Layouts, Record Types, Custom Settings, Dashboards, and Reports . Perform business process modelling, data modelling, and system analysis to design scalable solutions. Identify, troubleshoot, and resolve Salesforce issues using established best practices. Collaborate with cross-functional teams to align business goals with Salesforce capabilities. Support user acceptance testing (UAT), training, and post-deployment support. 8+ years of total experience , with at least 6+ years as a Salesforce Business Analyst . ~ Strong understanding of Sales Cloud, Service Cloud, and Salesforce Admin capabilities . ~ Hands-on experience in Salesforce configuration and customization. ~ Proven experience in requirements gathering, process documentation, and business analysis . ~ Proficient in Microsoft Word, Excel, PowerPoint, Project, and Visio . ~


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