Visa counsellor

22 hours ago


Kochi, India Visa Roots Full time

About Visa Roots:Visa Roots is a leading visa travel management company in Cochin, offering comprehensive visa services to individuals, families, and corporates. Our experienced team ensures a smooth and hassle-free visa application experience.Role Summary:We are seeking proactive and client-focused Visa Counsellors to guide clients through the end-to-end visa process—from consultation to document submission—providing accurate advice and timely updates.Key Responsibilities:- Counsel clients on visa types, eligibility, and documentation.- Assist with application forms and submission.- Stay updated on immigration rules and regulations.- Communicate with clients professionally via calls, emails, and in person.- Review documents for accuracy and compliance.- Coordinate with embassies/consulates as required.- Maintain records and follow up on application status.- Escalate complex cases when necessary.Requirements:- Minimum 2 years’ experience in visa counselling, immigration, or related customer service.- Strong knowledge of visa processes and documentation.- Excellent communication, interpersonal, and organisational skills.- Proficient in MS Office; able to multitask and work independently.What We Offer:- Competitive salary & benefits- Positive, supportive work environment- Medical insurance, paid leave & flexible schedules- Professional development opportunities- Career growth & staff accommodation for outstation employees


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