IT Specialist

6 days ago

bangalore, India Signode India Limited Full time
Signode, the Transit Packaging division of Crown Holdings, Inc. (NYSE: CCK), has its global headquarters in Tampa, Florida. Signode is a global leader in transit packaging, with over 80 manufacturing facilities across six continents and more than 7,000 workers worldwide.
The IT specialist in Modern Workplace Services (MWS) is responsible for leading a vital element of the digital enablement of our workforce by providing a supporting Service Desk function, acquiring and maintaining client-side computing and mobile devices, enabling users to utilize the available productivity and collaboration tools, and training the workforce to be more advanced technologists leveraging automation and progressive technologies. The IT Specialist will establish and maintain a service-oriented and customer relationship with our business leaders and users in Thailand . They will work closely with other global, regional, and local IT professionals to implement and support a modern workspace that continuously evolves for our business.
Key Responsibilities
- Directly manage business leadership and VIP relationships to ensure the proper support processes are in place to exceed expectations
- Identify, monitor, publish, and manage goals and measurements to show improvements to workplace operations
- Utilize digital experience monitoring and digital employee experience management tools to improve support efficiency, self-service, and automation
- Ensures all requests are fulfilled promptly and effectively to meet agreed-on service levels. Drive improvement plans when SLAs are not met.
- Investigation of complex or non-standard situations, diagnosing underlying causes of difficulties, and devising solutions or workarounds to ensure that the effect on operations is minimized
- Ensure processes are in place to escalate unresolved issues to the second or third level
- Actively participate in or lead digital workplace technology projects
- Cultivate and maintain team-level partnerships with other IT technology owners to eliminate silos
- Represent the team with the ability to travel domestically .
Key Competencies
- Strong interpersonal, written, and oral communication skills with the ability to present technical items in user-friendly language specially in English and Thai Language
- Experience in Applications like HRIS and ERP will be a plus
- The ability to learn and utilize new and upcoming digital workplace technologies to transform ways of working efficiently
- The ability to see and explain how the company can exploit technology to improve employee experience and engagement
- Passionate about driving improvements to employee experience
- A results-oriented mindset with the drive to deliver exceptional services
- Consistently takes a thorough, accurate, organized, and productive approach
- Ability to gain agreement and support for ideas and initiatives
- Seeks to understand business needs and works to anticipate, identify and meet end-user needs
Qualifications
- Bachelor’s degree in computers or equivalent work experience;
- 8+ years in the IT industry in support or technical roles
- ITIL Certification
- Experience with implementing and managing ITSM/ITIL processes - knowledge, incident, change, service request, and incident management, certification a plus
- Strong working knowledge of Microsoft Office 365 tools sets, including the core productivity and productivity tools
- Experience with or exposure to Microsoft O365 or Exchange administration

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