L1 Support

2 days ago

Trivandrum, India CareStack™ - Dental Practice Management Full time

Key Responsibilities: ● First Line Support: Provide timely and accurate Tier 1 support via email, and live chat, focusing on resolving issues related to Phone systems, call quality, device setup, network configurations, and related features. ● Troubleshooting: Diagnose and troubleshoot basic phone system issues, including IP phones, softphones, and network connectivity problems (SIP issues, firewall configurations, etc.). ● Ticket Management: Handle support requests through a ticketing system (e.g., Zendesk), ensuring timely response and resolution, and escalating to L2/Engineering teams as needed. ● Documentation: Maintain and update internal and customer-facing knowledge bases, providing step-by step guides, FAQs, and documentation for common issues. ● Customer Onboarding Support: Assist customers with onboarding, setting up deskphone devices, configuring call flow, and ensuring seamless integration with PMS. ● System Monitoring: Use monitoring tools to identify potential issues proactively and escalate to the relevant teams for prompt action. ● Call Quality Analysis: Analyze call logs, jitter, latency, packet loss, and other metrics to diagnose and resolve call quality issues. ● Collaboration: Collaborate with cross-functional teams, including L2 Support, Product, Engineering, and Customer Success, to provide feedback and improve system performance and customer experience. ● Training & Support: Provide basic user training on VoIP phone systems and features, ensuring customers are fully equipped to utilize the system. Skill: ● Problem-Solving - Ability to think critically, troubleshoot systematically, and identify root causes of issues. ● Team Player - Comfortable working in a fast-paced environment, collaborating with cross-- functional teams, and contributing to team goals

  • L1 Support

    3 days ago

    Trivandrum, India CareStack™ - Dental Practice Management Full time

    Key Responsibilities:● First Line Support: Provide timely and accurate Tier 1 support via email, and live chat, focusing onresolving issues related to Phone systems, call quality, device setup, network configurations, andrelated features.● Troubleshooting: Diagnose and troubleshoot basic phone system issues, including IP phones,softphones, and network...

  • L1 Support

    3 days ago

    Trivandrum, India CareStack™ - Dental Practice Management Full time

    Key Responsibilities: ● First Line Support: Provide timely and accurate Tier 1 support via email, and live chat, focusing on resolving issues related to Phone systems, call quality, device setup, network configurations, and related features. ● Troubleshooting: Diagnose and troubleshoot basic phone system issues, including IP phones, softphones, and...

  • L1 Support

    2 days ago

    Trivandrum, India CareStack™ - Dental Practice Management Full time

    Key Responsibilities:● First Line Support: Provide timely and accurate Tier 1 support via email, and live chat, focusing onresolving issues related to Phone systems, call quality, device setup, network configurations, andrelated features.● Troubleshooting: Diagnose and troubleshoot basic phone system issues, including IP phones,softphones, and network...

  • L1 Support

    17 hours ago

    Trivandrum, India CareStack™ - Dental Practice Management Full time

    Key Responsibilities:● First Line Support: Provide timely and accurate Tier 1 support via email, and live chat, focusing onresolving issues related to Phone systems, call quality, device setup, network configurations, andrelated features.● Troubleshooting: Diagnose and troubleshoot basic phone system issues, including IP phones,softphones, and network...

  • Dotnet Developer

    3 weeks ago

    Trivandrum, India Litmus7 Full time

    Experience : 5 plus years - Should be cognizant of the OMS paradigms including Inventory Management, Inventory publish, supply feed processing, control mechanisms, ATP publish, Order Orchestration, workflow set up and customizations, integrations with tax, AVS, payment engines, sourcing algorithms and managing reservations with back orders, schedule...

  • Dotnet Developer

    3 weeks ago

    Trivandrum, India Litmus7 Full time

    Experience : 5 plus years- Should be cognizant of the OMS paradigms including Inventory Management, Inventory publish, supply feed processing, control mechanisms, ATP publish, Order Orchestration, workflow set up and customizations, integrations with tax, AVS, payment engines, sourcing algorithms and managing reservations with back orders, schedule...

  • Dotnet Developer

    3 weeks ago

    Trivandrum, India Litmus7 Full time

    Experience : 5 plus yearsShould be cognizant of the OMS paradigms including Inventory Management, Inventory publish, supply feed processing, control mechanisms, ATP publish, Order Orchestration, workflow set up and customizations, integrations with tax, AVS, payment engines, sourcing algorithms and managing reservations with back orders, schedule mechanisms,...

  • Dotnet Developer

    3 weeks ago

    Trivandrum, Kerala, India, Thiruvananthapuram Litmus7 Full time

    Experience : 5 plus yearsShould be cognizant of the OMS paradigms including Inventory Management, Inventory publish, supply feed processing, control mechanisms, ATP publish, Order Orchestration, workflow set up and customizations, integrations with tax, AVS, payment engines, sourcing algorithms and managing reservations with back orders, schedule mechanisms,...