Swiggy | AM

Ways of working: Hybrid - Employees will come to the office twice or thrice a week at their base location and work remotely for the remaining days.

About Swiggy Instamart

Swiggy Instamart, is building the convenience grocery segment in India. We offer more than 10000 items to our customers within 10-15 mins. We are striving to augment our consumer promise of enabling unparalleled convenience by making grocery delivery instant and delightful. Instamart has been operating in 30+ cities across India and plans to expand to a few more soon. We have seen immense love from the customers till now and are excited to redefine how India shops.

Job Description:

The role will be end to end HRBP for a region of Instamart Darkstores/ POD employees. The role is a people manager role with offroll HRBPs as reportees. Role will require high initiative and ownership to not only drive process and compliances, but also proactively identify ground issues and escalate to right teams for proactive actions. In addition to the HRBP role, the role will also handle key projects to enhance efficiency / effectiveness of processes for the Dark stores/ POD employees.

Job Responsibility

• Partnering with Key Business Stakeholders on HR Issues and recommending actions on all People related issues in the region.
• Utilizes process data and metrics to identify business process challenges, recommends & implements innovative solutions for improving operational efficiency and effectiveness that drive the People Experience
• Proactively identify and drive implementation of continuous improvement opportunities
• As a part of key projects : Evaluates existing processes, quantifying, and identifying opportunities to standardize, create SLAs.
• Driving Productivity in the vertical through various Performance Management/Talent Management Initiative
• Responsible for the end to end life cycle management and guiding unit HR for sourcing and hiring strategies, performance management, compensation etc. Attendance and Time Management: Implement and manage attendance and timekeeping systems to streamline processes. Be custodian to UPL and employee NPS metrics for these employees
• HR Policy Implementation: Ensure compliance with HR policies and procedures across the IM PODs.
• Employee Engagement Activities: Drive employee engagement initiatives, including Rewards and Recognition (R&R) programs. Recommend process/policy improvements to HR/Business Leadership in order to enable the organization to create an engaged and productive workforce.
• Grievance Management: Handle employee grievances effectively, fostering a positive work environment.
• Be the first point of contact for any ethical / integrity / IR issues on ground and represent the Swiggy team to resolve the ground concerns amicably in partnership with ER Team
• Administer On-roll employees performance management and learning & development in conjunction with the L & D team.
• This role includes, increasing workforce capability, improving organizational design and structure, providing change leadership, strategic staffing, talent management /succession planning and supporting day-to- day operations as well as on-going process improvement.
• Provides day-to-day performance management guidance to line management (e.g., coaching, counselling, career development, disciplinary actions).
• Manage the regional HRBP team through active coaching, development and collaboration.
• Vendor Management for Blue Collar Workforce: Collaborate with vendors for effective employee grievance redressals.

Key Success Metrics

Employee NPS

Employee UPL

Preferred profiles

• 3 to 5 yrs HRBP exp with scale workforce in comparable e-com / retail sector who manages distributed workforce
• Experience in managing contractual workforce
• MBA in HR would be desirable.

"We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regards to race, colour, religion, sex, disability status, or any other characteristic protected by the law”