BPO Executive American Accent

5 days ago

Pune, India Luxora Experiences Full time
About Luxora: Luxora is a global medical concierge platform helping patients across the world access trusted hospitals, verified doctors, and seamless treatment journeys across countries like Turkey, India, UAE, and Thailand.

We are looking for experienced BPO executives with a clear American accent to join our patient experience calling team. Your role will involve first-touch calls, ongoing follow-ups, and empathetic support for patients from the US and Canada looking to travel for medical care.

Make outbound and attend inbound calls from international patients
* Manage follow-ups, update CRM systems, and coordinate with case managers
* 1 to 3 years of BPO or customer service experience with international calling
* Strong fluency in English with a natural American accent
* Empathetic communication and ability to handle sensitive medical conversations
* Tech-savvy and familiar with CRM or calling tools
* Comfortable with flexible shifts and target-based calling
* Global exposure in a fast-growing medical tourism industry
* Competitive salary with performance-based incentives
* Opportunity to grow into patient success or international coordination roles
* Be part of a purpose-driven brand helping real patients across the world

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