Process Excellence Manager
1 week ago
Sutherland is seeking an organized and reliable person to join us as a Process Excellence Manager - Insurance Vertical.We are a group of driven and supportive individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with youResponsibilities:Continuous Improvement & Transformation- Apply Lean/Six Sigma methodologies to improve performance, reduce waste, and enhance productivity across multiple sites and functions.- Lead transformational initiatives to adapt operations in line with evolving industry and market trends.- Define, optimize, and maintain end-to-end processes to ensure maximum efficiency.- Lead SLA baselining, AHT optimization, and KPI tracking to meet and exceed operational targets.Project Leadership & Delivery- Prioritize, scope, and execute high-impact improvement projects, ensuring delivery within budget, timelines, and defined benefits.- Lead cross-functional teams to map current processes, identify gaps, and implement improvement roadmaps.- Conduct root cause analysis (RCA) and problem-solving to address performance bottlenecks.Stakeholder Collaboration & Change Management- Build and maintain relationships across functions to identify improvement opportunities and implement measurement systems.- Partner with IT to align on current and future technology needs for process optimization.- Drive change management initiatives to embed a culture of continuous improvement and operational excellence.- Coach and mentor stakeholders at all levels to adopt Lean principles and best practices.Performance Measurement & Governance- Define and monitor Key Performance Indicators (KPIs) to measure process efficiency and project impact.- Establish governance frameworks to sustain improvements and track benefit realization.- Collaborate with leadership to ensure strategic alignment and delivery of organizational goals.Requirements:Education: Bachelor’s Degree required; MBA preferred.Certification: Certified Six Sigma Black Belt (mandatory; Green Belt acceptable with significant Black Belt project experience).Experience:- Minimum 8 years’ experience in Service Excellence, Quality, or Process Improvement roles, with at least 5 years in US/UK Insurance operations.- Proven expertise in project management, Six Sigma/Lean initiatives, process transformation, automation, P&L analysis, and continuous improvement.- Technical Skills: Minitab, MS Excel, MS PowerPoint; experience in analytics and statistical problem-solving.Soft Skills:- Strong quantitative and analytical problem-solving ability.- Ability to influence without authority and inspire cross-functional teams.
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Process Excellence Manager
1 week ago
hyderabad, India Sutherland Full timeSutherland is seeking an organized and reliable person to join us as a Process Excellence Manager - Insurance Vertical . We are a group of driven and supportive individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you! Responsibilities: Continuous...
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Process excellence manager
3 weeks ago
Hyderabad, India Sutherland Full timeSutherland is seeking an organized and reliable person to join us as a Process Excellence Manager - Insurance Vertical . We are a group of driven and supportive individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you! Responsibilities: Continuous...
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Process Excellence Manager
3 weeks ago
Hyderabad, India Sutherland Full timeSutherland is seeking an organized and reliable person to join us as a Process Excellence Manager - Insurance Vertical .We are a group of driven and supportive individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!Responsibilities:Continuous Improvement...
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Process Excellence Manager
2 weeks ago
Hyderabad, India Sutherland Full timeSutherland is seeking an organized and reliable person to join us as a Process Excellence Manager - Insurance Vertical.We are a group of driven and supportive individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!Responsibilities:Continuous Improvement &...
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Process excellence manager
2 days ago
Hyderabad, India Sutherland Full timeSutherland is seeking an organized and reliable person to join us as a Process Excellence Manager - Insurance Vertical . We are a group of driven and supportive individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you! Responsibilities: Continuous...
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Process excellence manager
1 week ago
Hyderabad, India Sutherland Full timeSutherland is seeking an organized and reliable person to join us as a Process Excellence Manager - Insurance Vertical.We are a group of driven and supportive individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!Responsibilities:Continuous Improvement &...
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Process excellence manager
7 days ago
Hyderabad, India Sutherland Full timeSutherland is seeking an organized and reliable person to join us as a Process Excellence Manager - Insurance Vertical.We are a group of driven and supportive individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!Responsibilities:Continuous Improvement &...
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Process Excellence Manager
7 days ago
hyderabad, India Sutherland Full timeSutherland is seeking an organized and reliable person to join us as a Process Excellence Manager - Insurance Vertical. We are a group of driven and supportive individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you! Responsibilities: Continuous Improvement...
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Process Excellence Manager
4 weeks ago
Hyderabad, India Sutherland Full timeSutherland is seeking an organized and reliable person to join us as a Process Excellence Manager - Insurance Vertical. We are a group of driven and supportive individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you! Responsibilities: Continuous Improvement...
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Process Excellence Manager
4 weeks ago
Hyderabad, India Sutherland Full timeSutherland is seeking an organized and reliable person to join us as a Process Excellence Manager - Insurance Vertical . We are a group of driven and supportive individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you! Responsibilities: Continuous...
