Technology Innovation Specialist

24 hours ago

Chennai, Tamil Nadu, India DevAssure - AI Test Agent Full time
Company Description DevAssure is an AI-powered test accelerator platform designed for modern Dev and QA teams focusing on shift-left practices. DevAssure supports cross-platform automation for web, mobile, API, accessibility, and visual testing. Our aim is to enable reliable, repeatable, and high-coverage testing, empowering teams to ship quality software faster.

This is a full-time Remote role for a Customer Success Specialist. The Customer Success Specialist will be responsible for ensuring customer satisfaction, providing customer support, and maintaining high standards of customer service. Ensure a seamless onboarding experience for new Customers and smooth transitions throughout the customer lifecycle.

Be a joint partner with Sales to identify revenue opportunities through the upsell of new services and contract renewals

Voice support for new product features & provide customer feedback to DevAssure product management and engineering groups

Qualities That Will Make You Successful

~3 -5 years of experience in a customer facing role.

~ Prior experience in supporting Dev/QA tools is a MUST.

~ Resourceful and independent problem-solving, including investigating, troubleshooting, documenting, and resolving technical and non-technical issues.

~ Adaptable and resilient in fast-changing environments, thriving amid frequent shifts, multitasking, and operational ambiguity.

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