IT Support Engineer

3 days ago

Bangalore, India Zeta Full time

About Zeta Zeta is a Next-Gen Banking Tech company that empowers banks and fintechs to launch banking products for the future. Our flagship processing platform - Zeta Tachyon - is the industry’s first modern, cloud-native, and fully API-enabled stack that brings together issuance, processing, lending, core banking, fraud & risk, and many more capabilities as a single-vendor stack. Zeta is actively working with the largest Banks and Fintechs in multiple global markets transforming customer experience for multi-million card portfolios. Zeta has over 1700+ employees - with over 70% roles in R&D - across locations in the US , EMEA , and Asia . 5 billion valuation from Softbank, Mastercard, and other investors in 2021. About the Role: As a Technical Support Engineer II for Banking Technology , you are expected to have an overall relevant experience of at least 2.6+ years (with at least 1 year of relevant work experience in enterprise products in a B2B banking technology company) . Zeta Tachyon is an Enterprise Saas Platform comprising 100+ externally consumable APIs, 10+ Customer-facing interfaces and multiple Data Extracts with more and more functionality getting added every month in a fast-paced environment. As a Technical Support Engineer for Banking Technology, you will be responsible for providing technical support and expertise to address issues and ensure the smooth operation of banking systems and technologies. You will play a crucial role in providing front-line technical support to customers and internal stakeholders. Your primary responsibility will be to handle and resolve basic technical issues related to banking systems, applications, and infrastructure. Provide first-level technical support to customers. Incident Management: Monitor and triage incoming support requests via various channels (phone, email, ticketing system) and prioritize them based on urgency and impact. Troubleshooting: Diagnose and resolve basic technical issues related to banking systems, applications, and infrastructure. Compliance and Security: Adhere to security protocols, data privacy regulations, and industry compliance standards when handling customer data and accessing sensitive systems or information Embracing change, quickly acquiring new skills, and effectively applying them to support customer needs indicate success in a rapidly evolving technical support environment Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical individuals Customer-oriented mindset with a focus on delivering high-quality customer service. Willingness to learn and adapt to new technologies and tools in the banking technology domain Experience and Qualifications: Engineer (preferably IT . An overall experience of 2.6 + Years in banking technology Experience of 1+ years in hands-on Technical Support for Enterprise Products Prior experience in tools like JIRA, POSTMAN ; Splunk ; Experience in Banking /

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