Chatbot specialist

7 days ago

Hyderabad, India vidaXL Full time

Job title: Chatbot Specialist

Department: Customer Experience

Summary of job role and place in organization

The Chatbot Specialist reports to CX Technology & Innovation Manager and works primarily with the CX Technology & Innovation team and the Customer Service Operations team.

The Chatbot Specialist is responsible for designing, developing, managing, and optimizing our chatbot to maximize customer satisfaction and automated resolution of customer inquiries. This role requires deep technical expertise, particularly in backend development, chatbot architecture, and experience working with both scripted and generative chatbots. The ideal candidate will have a strong understanding of chatbot platforms. Specific experience in Ada products is a significant advantage.

Purpose of the job

The Chatbot Specialist plans and oversees developments of our chatbot from day to day simple improvements and troubleshooting to long term initiatives. The Chatbot Specialist collaborates with cross-functional teams to understand business requirements and translate them into effective solutions. The Chatbot Specialist ensures scalability, reliability and security of the chatbot. The Chatbot Specialist monitors and provides regular chatbot performance reports to key stakeholders. The Chatbot Specialist ensures a seamless integration of the chatbot with other enterprise systems such as CRM, ERP and knowledge bases.

Responsibilities/core tasks, authorizations

Responsibilities:

  • Create and own the chatbot’s roadmap in alignment with business goals.
  • Plan and oversee chatbot developments, from short term fixes to long term initiatives.
  • Collaborate with other teams to ensure continuous development of the chatbot functionalities.
  • Collaborate with Ada team to ensure we make most out of chatbot and follow best practices.
  • Troubleshoot and resolve technical issues related to chatbot functionality and performance.
  • Monitor and report on chatbot performance to key stakeholders.
  • Ensure scalability, reliability and security of the chatbot.
  • Stay up to date with latest chatbot technologies and AI advancements.

Authorization level:

  • All access rights to CX / CS data for performance assessments as well as business cases.
  • Admin access to chatbot’s back-end and access to CX’s CRM for integration purposes.

KPIs

  • Customer Satisfaction (chatbot interactions) ≥ 75%
  • Automated resolution rate ≥ 50%
  • Containment rate ≥ 80%
  • Self-service coverage ≥ 70%

Competences (knowledge, skills and personal abilities)

Company (DNA):

  • Customer oriented (4)
  • Adaptability (4)
  • Energy (4)
  • Responsibility (3)
  • Flexibility (3)
  • Stress resistance (3)

Individual / job specific:

  • Planning & Organizing (4)
  • Problem Analysis (3)
  • Presenting (2)
  • Flexibility (3)
  • Persuasiveness (3)
  • Collaborate/cooperate (3)
  • Ownership (4)
  • Focus on details (4)
  • Innovativeness (4)
  • Technical proficiency (4)

  • Chatbot specialist

    4 days ago

    Hyderabad, India vidaXL Full time

    Job title: Chatbot Specialist Department: Customer ExperienceSummary of job role and place in organizationThe Chatbot Specialist reports to CX Technology & Innovation Manager and works primarily with the CX Technology & Innovation team and the Customer Service Operations team.The Chatbot Specialist is responsible for designing, developing, managing,...

  • Chatbot specialist

    7 days ago

    Hyderabad, India VidaXL Full time

    Job title: Chatbot SpecialistDepartment: Customer ExperienceSummary of job role and place in organizationThe Chatbot Specialist reports to CX Technology & Innovation Manager and works primarily with the CX Technology & Innovation team and the Customer Service Operations team.The Chatbot Specialist is responsible for designing, developing, managing, and...

  • Chatbot specialist

    1 week ago

    Hyderabad, India vidaXL Full time

    Job title: Chatbot SpecialistDepartment: Customer ExperienceSummary of job role and place in organizationThe Chatbot Specialist reports to CX Technology & Innovation Manager and works primarily with the CX Technology & Innovation team and the Customer Service Operations team.The Chatbot Specialist is responsible for designing, developing, managing, and...

  • Chatbot specialist

    1 week ago

    Hyderabad, India vidaXL Full time

    Job title: Chatbot Specialist Department: Customer Experience Summary of job role and place in organization The Chatbot Specialist reports to CX Technology & Innovation Manager and works primarily with the CX Technology & Innovation team and the Customer Service Operations team. The Chatbot Specialist is responsible for designing, developing, managing,...

  • Chatbot specialist

    7 days ago

    Hyderabad, India vidaXL Full time

    Job title: Chatbot SpecialistDepartment: Customer ExperienceSummary of job role and place in organizationThe Chatbot Specialist reports to CX Technology & Innovation Manager and works primarily with the CX Technology & Innovation team and the Customer Service Operations team.The Chatbot Specialist is responsible for designing, developing, managing, and...

  • Chatbot specialist

    1 week ago

    Hyderabad, India vidaXL Full time

    Job title: Chatbot SpecialistDepartment: Customer ExperienceSummary of job role and place in organizationThe Chatbot Specialist reports to CX Technology & Innovation Manager and works primarily with the CX Technology & Innovation team and the Customer Service Operations team.The Chatbot Specialist is responsible for designing, developing, managing, and...

  • vidaXL | Chatbot specialist | hyderabad

    1 week ago

    hyderabad, India vidaXL Full time

    Job title: Chatbot Specialist Department: Customer Experience Summary of job role and place in organization The Chatbot Specialist reports to CX Technology & Innovation Manager and works primarily with the CX Technology & Innovation team and the Customer Service Operations team. The Chatbot Specialist is responsible for designing, developing, managing, and...

  • vidaXL | Chatbot specialist | hyderabad

    7 days ago

    hyderabad, India vidaXL Full time

    Job title: Chatbot SpecialistDepartment: Customer ExperienceSummary of job role and place in organizationThe Chatbot Specialist reports to CX Technology & Innovation Manager and works primarily with the CX Technology & Innovation team and the Customer Service Operations team.The Chatbot Specialist is responsible for designing, developing, managing, and...

  • NLP and Chatbot Specialist

    4 weeks ago

    Hyderabad, Telangana, India SmartGig Technologies Pvt Ltd Full time

    About UsSmartGig Technologies Pvt Ltd is seeking a highly skilled NLP and Chatbot Specialist to join our team.Key ResponsibilitiesDesign and develop NLP models using embeddings and transformers.Implement chatbot frameworks like Kore.ai, Dialogflow, and Microsoft Luis.Integrate NLP engines with chatbot platforms.Familiarize with Node.js and Python programming...

  • NLP Chatbot Specialist

    4 weeks ago

    Hyderabad, Telangana, India SmartGig Technologies Pvt Ltd Full time

    **Key Requirements for NLP Chatbot Specialist Role**Familiarity with chatbots and natural language processing (NLP) is essential for this position.Experience with Node.js or Python programming languages is required.Knowledge of working with embeddings and transformers in NLP is necessary.Proficiency in at least one chatbot framework, such as Kore.ai,...

  • [3 Days Left] Chatbot specialist

    6 days ago

    Hyderabad, India vidaXL Full time

    Job title: Chatbot SpecialistDepartment: Customer ExperienceSummary of job role and place in organizationThe Chatbot Specialist reports to CX Technology & Innovation Manager and works primarily with the CX Technology & Innovation team and the Customer Service Operations team.The Chatbot Specialist is responsible for designing, developing, managing, and...

  • Chatbot Specialist

    4 weeks ago

    Hyderabad, Telangana, India SmartGig Technologies Pvt Ltd Full time

    **Job Requirements**2 years of experience in any chatbot framework with Node.js or Python scripting.Basic knowledge of NLP algorithms for chatbot development.Experience with one or more chatbot frameworks like Dialogflow, kore.ai, Microsoft Luis, IBM Watson, etc.Testing and analysis of chatbot framework.Understanding of NLP Engine in chatbot frameworks.Why...

  • NLP Chatbot Specialist

    3 weeks ago

    Hyderabad, Telangana, India SmartGig Technologies Pvt Ltd Full time

    Key Responsibilities:NLP Experience: Collaborate with our team to leverage NLP expertise and implement cutting-edge chatbot solutionsChatbot Frameworks: Develop and deploy chatbots using Kore.ai, Dialogflow, Microsoft Luis, and IBM WatsonNode.js/Python: Work with Node.js and Python to create efficient chatbot integrationsNLP Engine: Design and implement NLP...

  • Senior Python Specialist

    4 weeks ago

    Hyderabad, India Varite India Full time

    At Varite India, we are seeking a Senior Python Specialist to join our team of innovative professionals. This role involves the development of chatbots using Python, requiring a strong foundation in AI and Chatbot development.Key Responsibilities:- Design and implement dialog management systems- Work with Agile methodologies to create value across multiple...

  • Artificial Intelligence Specialist

    4 weeks ago

    Hyderabad, Telangana, India ZettaMine Labs Pvt. Ltd. Full time

    Key Responsibilities:Design and develop conversational interfaces for chatbots with a focus on user experience and personality.Requirements:Minimum 3-7 years of experience in AI and chatbot development.Develop conversation scripts, bot responses, and user journeys to create engaging and intuitive chatbot interactions.Collaborate with the delivery team to...

  • Dialog Flow CX Specialist

    4 weeks ago

    Hyderabad, Telangana, India OptimHire Full time

    OptimHire is a pioneer in the field of remote work culture, enabling 24/7 global collaboration. As a Mid-Level Dialog Flow CX Developer, you will be responsible for designing and implementing seamless user interactions using Dialog Flow CX solutions.Key Qualifications:Proficiency in Dialog Flow and Dialog Flow CXExperience in Python or Java for development...

  • Dialogflow BOT Specialist

    1 month ago

    Hyderabad, India HyrEzy Talent Solutions Full time

    Position: Dialogflow BOT DeveloperWe are seeking a skilled Dialogflow BOT Developer to join our team at HyrEzy Talent Solutions. As a Dialogflow BOT Developer, you will be responsible for building defined flow/VUI Spec into Dialogflow CX to build chatbots, designing conversational flow and overall conversational experience within Dialogflow, and tracking and...

  • Dialog Flow CX Specialist

    4 weeks ago

    Hyderabad, Telangana, India OptimHire Full time

    Company OverviewOptimHire is a pioneer in remote work culture, employing 501-1000 skilled individuals worldwide.Job OverviewThe ideal candidate will have 4-6 years of experience and be based in Hyderabad to work full-time.Key QualificationsProficiency in Dialog Flow and Dialog Flow CXHands-on experience with Python or Java for development tasksStrong...

  • Dialog Flow Specialist

    3 weeks ago

    Hyderabad, Telangana, India OptimHire Full time

    Company OverviewOptimHire is a global collaboration pioneer, offering a flexible and remote work culture for its 501-1000 employees.Job OverviewAs a Mid-Level professional, you will require 4-6 years of experience in a Full-Time position based in Hyderabad.Key Qualifications and SkillsProficiency in Dialog Flow and Dialog Flow CXExperience in Python or Java...

  • Dialog Flow CX Technical Specialist

    4 weeks ago

    Hyderabad, Telangana, India OptimHire Full time

    Company OverviewOptimHire is a pioneering company that's revolutionizing the way people collaborate globally. With a strong focus on flexible and remote work culture, the organization has grown to a size of 501-1000 employees.Job OverviewThis is a mid-level, full-time position in Hyderabad, requiring 4 to 6 years of experience.Key Qualifications and...