Manager, Platform and Infrastructure
4 hours ago
Manager, Platform and InfrastructureSummaryWe are seeking a dynamic and experienced Manager, Platform and Infrastructure, who excels in leading people, maturing operational practices, and driving process excellence. This role requires a strong organizational mindset and a solid understanding of IT Service Management (ITSM) frameworks.The successful candidate will be responsible for leading a team of network and cloud administrators, developing scalable and repeatable processes, and ensuring consistent, high-quality service delivery across Centrilogic client portfolio. This includes driving operational excellence, maintaining strong customer relationships through a consultative approach, and ensuring that all engagements are executed with professionalism.Job Duties- Lead, coach, and develop a high-performing team of network and cloud administrators, fostering technical growth and career development.- Promote a culture of accountability, collaboration, and continuous improvement across engineering and operations.- Define and communicate clear roles, responsibilities, and performance expectations aligned with organizational goals.- Drive operational excellence by maturing processes for efficiency, reliability, and scalability.- Follow Centrilogic’s structured ITSM workflows for change management, incident response, and service requests.- Collaborate with cross-functional teams to ensure seamless service delivery and integration across platforms.- Coordinate with Onshore Technical leaders for work allocation and technical direction- Maintain strong relationships with high-value clients, ensuring service expectations are met and exceeded.- Monitor and improve client satisfaction through proactive engagement and service enhancement initiatives.- Ensure infrastructure patching is performed regularly and effectively to maintain security and compliance.- Validate implementation results and ensure documentation is complete and accurate within ITSM systems.- Utilize real time dashboards to balance out work across the team(s)- Establish and promote collaborative frameworks to enhance communication, knowledge sharing, and operational efficiency across teams.Requirements- Available for after-hours escalations.- Ability to multi-task, pivot quickly and understand “sense of urgency"Qualifications- 7+ years of experience in network and cloud infrastructure support, with at least 5 years in a leadership or management role.- Knowledge of managing patching of infrastructure (network and servers)- Knowledge of business and technology processes.- Proven track record of escalation management experience.- Strong understanding of ITSM frameworks (e.g., ITIL) and operational best practices.- Proven experience in process development and operational maturity.- Excellent Critical Thinking and Emotional Intelligence skills.- Ability to communicate effectively at different levels – direct-reports, peers, ELT and C-level.- General Experience of Cloud technologies (eg Azure, VMWare, AWS, Windows, Linux) and Network Technology (eg Cisco, Juniper, Fortinet, Aruba ClearPass) is an asset- Knowledge of IT infrastructure monitoring systems (e.g. Logic Monitor & Solar Winds is an asset.- University degree or College diploma program in Computer Science, Business and Technology, Information Systems or related areas.Location- Centrilogic - Hyderabad Office, India- This job is not remote.
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Manager, Platform and Infrastructure
7 days ago
Hyderabad, India Centrilogic Full timeManager, Platform and Infrastructure Summary We are seeking a dynamic and experienced Manager, Platform and Infrastructure, who excels in leading people, maturing operational practices, and driving process excellence. This role requires a strong organizational mindset and a solid understanding of IT Service Management (ITSM) frameworks. The successful...
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Manager, platform and infrastructure
3 days ago
Hyderabad, India Centrilogic Full timeManager, Platform and Infrastructure Summary We are seeking a dynamic and experienced Manager, Platform and Infrastructure, who excels in leading people, maturing operational practices, and driving process excellence. This role requires a strong organizational mindset and a solid understanding of IT Service Management (ITSM) frameworks. The successful...
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Manager, Platform and Infrastructure
1 day ago
Hyderabad, India Centrilogic Full timeManager, Platform and InfrastructureSummaryWe are seeking a dynamic and experienced Manager, Platform and Infrastructure, who excels in leading people, maturing operational practices, and driving process excellence. This role requires a strong organizational mindset and a solid understanding of IT Service Management (ITSM) frameworks.The successful...
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Manager, Platform and Infrastructure
1 day ago
Hyderabad, India Centrilogic Full timeManager, Platform and InfrastructureSummaryWe are seeking a dynamic and experienced Manager, Platform and Infrastructure, who excels in leading people, maturing operational practices, and driving process excellence. This role requires a strong organizational mindset and a solid understanding of IT Service Management (ITSM) frameworks.The successful candidate...
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Manager, Platform and Infrastructure
2 weeks ago
Hyderabad, Telangana, India Centrilogic Full timeManager, Platform and Infrastructure Summary We are seeking a dynamic and experienced Manager, Platform and Infrastructure, who excels in leading people, maturing operational practices, and driving process excellence. This role requires a strong organizational mindset and a solid understanding of IT Service Management (ITSM) frameworks. The...
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Manager, Platform and Infrastructure
1 week ago
Hyderabad, India Centrilogic Full timeManager, Platform and Infrastructure Summary We are seeking a dynamic and experienced Manager, Platform and Infrastructure, who excels in leading people, maturing operational practices, and driving process excellence. This role requires a strong organizational mindset and a solid understanding of IT Service Management (ITSM) frameworks. The...
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Manager, Platform and Infrastructure
2 weeks ago
Hyderabad, Telangana, India Centrilogic Full timeManager, Platform and InfrastructureSummaryWe are seeking a dynamic and experienced Manager, Platform and Infrastructure, who excels in leading people, maturing operational practices, and driving process excellence. This role requires a strong organizational mindset and a solid understanding of IT Service Management (ITSM) frameworks.The successful candidate...
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Manager, Platform and Infrastructure
7 days ago
Hyderabad, India Centrilogic Full timeManager, Platform and Infrastructure Summary We are seeking a dynamic and experienced Manager, Platform and Infrastructure, who excels in leading people, maturing operational practices, and driving process excellence. This role requires a strong organizational mindset and a solid understanding of IT Service Management (ITSM) frameworks. The successful...
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Manager, Platform and Infrastructure
7 days ago
Hyderabad, India Centrilogic Full timeManager, Platform and InfrastructureSummaryWe are seeking a dynamic and experienced Manager, Platform and Infrastructure, who excels in leading people, maturing operational practices, and driving process excellence. This role requires a strong organizational mindset and a solid understanding of IT Service Management (ITSM) frameworks.The successful candidate...
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Manager, Platform and Infrastructure
5 days ago
Hyderabad, India Centrilogic Full timeManager, Platform and Infrastructure Summary We are seeking a dynamic and experienced Manager, Platform and Infrastructure, who excels in leading people, maturing operational practices, and driving process excellence. This role requires a strong organizational mindset and a solid understanding of IT Service Management (ITSM) frameworks. The successful...
