Site Reliability Engineer

We are looking for a Site Reliability Engineer (SRE) to join our DevOps team supporting Reuters News which is the world's largest international multimedia news provider , with 2,600 journalists across 165 countries.

As a Site Reliability Engineer you will be responsible for security, delivery, and availability for multiple critical assets in the Reuters News Technology Portfolio. 

You will join a global & multidisciplinary SRE team of DevOps engineers, supporting and contributing to the development of news applications including Generative AI solutions.

About the Role  

Work with a wide array of technologies to meet objectives including:

• Windows and Linux Servers
• MSSQL, MySQL, Oracle and PostgreSQL Database Servers
• Tomcat, Apache and IIS Applications Servers
• Jenkins or other CICD tooling
• Software deployment and lifecycle management software
• Public and Private Cloud Technologies (AWS or Azure preferred), including CICD experience in AWS.
• Possess a strong troubleshooting mentality and asks questions about architecture or implementation.
• Participates in the implementation, deployment, and maintenance of Reuters News applications and related tooling.
• Participate in on-call rotation.
• Drives efficiency and accuracy through scripting, automation, documentation, and continual process improvement.
• Provides a high level of technical and subject matter expertise in one or more technologies and serves as a point of escalation for technical issues related to specialty.
• Produces, delivers, and maintains appropriate documentation for systems in accordance document control standards and procedures.
• Provides specialist support during complex and/or major incidents.
• May be asked to lead recovery efforts during major incidents within business unit.
• Collaborates with business, third party vendors, developers, application support and technical operations groups to determine appropriate hardware/software needed and to resolve any issues impacting the application processes.
• Identifies risks & issues and takes ownership to deliver appropriate resolutions.
• Performs daily tasks and ongoing projects relative to operational and application support of Reuters News Applications. These tasks include monitoring, backup / restores, application availability, scheduled / non-scheduled maintenance, release management, code deployment and configuration management.
• Responsible to seek out all information and to fully understand all aspects of each device’s technology configuration and uses all approved engineering tools available to implement conforming change.
• Documentation of application management, configuration management, release management, systems architecture and administrative processes
• Recognizes design problems and errors and takes corrective action from a design perspective on the object code environment. Interfaces with development teams on system design enhancements and the elimination of intermittent hardware/software problems.
• Packages company approved hardened versions of targeted operating systems.
• Work with leadership to provide regular status reports of given project tasks.
• Act as an escalation point for other team members to reach out to for assistance.

About You  

You’re a fit for the role of Site Reliability Engineer, if you have:   

• Bachelor’s degree in Computer Science, Computer Engineering or Information Systems or equivalent experience.
• 4 years of experience hosting cloud native applications on the public cloud.
• Solid Windows Systems Administration skillset.
• Infrastructure as code deployment methodologies, such as ARM, Bicep or Terraform
• Experience with Amazon Web Services technologies including Cloud Formation, Elastic Load Balancer, Auto Scaling Groups, Route 53 and Cloud Watch.
• Experience with Software Development Life Cycle and deployment methodologies.
• Experience with migrating large scale applications to the Public Cloud.
• Experience with automating systems in Python and/or PowerShell.
• Develop scripts and automation tools to streamline routine tasks and prevent errors.
• Experience with systems that connect to central storage devices, NAS or SAN.
• Experience with monitoring and alerting (DataDog preferred).
• Experience with containerization of micro-services.
• Experience with building CICD pipelines (AWS preferred).
• Excellent communication and interpersonal skills.
• Fundamental understanding of networking technologies.
• Ensure systems are secure and meet regulatory requirements.
• Project and Release lifecycle experience.
• Effective communication skills with relevant experience leading and influencing others, demonstrating an ability to partner effectively with internal and external partners. 
• Strong knowledge of current technologies, with proficiency in the areas of automation, DevOps, cloud native architecture, and system monitoring.

What’s in it For You

You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:

• Hybrid Work Model: Currently the majority of our employees are working within a hybrid environment consisting of in-office and remote work.
• Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.
• Wellbeing: Comprehensive benefit plans; company-wide Mental Health Day Off; Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.
• Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking.
• Social Impact: Eight employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact.
• Support AI development projects.

Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future?

At Thomson Reuters, we’ve been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world’s most global news services – Reuters.

We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion.

At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward. 

Accessibility 

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law.

Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.